Founded in 1999, Giva provides a suite of HIPAA-compliant Help Desk, IT Service Management and Customer Service applications architected for the cloud and ITIL aligned
The Giva Difference
Giva helps teams achieve Service Management excellence
Deploy in days, train in 1 hour
Robust, fast & painless reporting for higher quality decision-making
Highly customizable without programming or consultants
Founded in 1999, Giva provides a suite of HIPAA-compliant Help Desk, IT Service Management and Customer Service applications architected for the cloud and ITIL aligned
An ITIL-compliant help desk and customer service solution that helped PCTS deliver extraordinary service to mission-critical operating and emergency rooms nationwide
Multiple service desks for its internal IT help desk and customer service organizations
One-week deployment for a geographically dispersed workforce
60 percent higher ROI than competing help desk software applications
Tools to maintain an 80 percent first call resolution rate
An 85 percent increase in attorney satisfaction with IT support and the ability to maintain a 4.9 customers satisfaction rating from attorneys out of possible 5.0
Automated Self-Service is quickly becoming necessary for streamlining support processes, enhancing efficiency, and empowering both end-users and support personnel. Read more
With automation and mass communication dominating the business landscape, the art of personal customer service becomes an influential differentiator for companies seeking to build lasting relationships with their clientele. Read more
Call center outsource companies are considered one of the most cost-effective ways to ensure an organization's customer service operations are delivered to high standards. Read more