Westway reviewed a number of leading change management industry vendors before selecting Giva eChangeManager. Because Westway is a geographically dispersed organisation covering North America and Europe there was interest in adopting a hosted solution. In addition, organisational objectives mandated the implementation of an Information Technology Infrastructure Library (ITIL) compliant system adhering to change management industry standards to ensure the system met with the approval of the senior management team and the auditors. At the same time, Westway did not want to spend a lot of time and money customising a system so a turnkey approach was very appealing.
Giva eChangeManager is ITIL compliant and was easy to implement. There was no programming required nor code to write for configuration and customisation. Giva provided full assistance in setting up the system to meet our specific requirements using standardised templates, process flows and worksheets. This approach helped determine the Request for Change (RFC) fields and workflows that needed to be included, and allowed us to tailor the RFC form to meet Westway's needs. Giva's default RFC form contains 29 fields and is in strict compliance with ITIL standards. However, we did not need all the fields required by ITIL. Using the point and click user interface, we could easily customise Giva.
Giva also includes the option for using an integrated knowledge base module, Giva eKnowledgeManger, to store frequently used documents, templates, test plans, standard operating procedures, etc. Furthermore, Giva has the flexibility to seamlessly integrate eChangeManager with their IT help desk module, Giva eHelpDesk.
Before signing a contract, we performed a 30-day production trial of Giva eChangeManager and that convinced us that the product had the capability for meeting our requirements.