"Giva eHelpDesk has the same functionality as any of the other enterprise-class products, but our set-up only required about a week. The reliability is excellent. We've had 100 percent uptime without any problems."
Chief Information Officer
Business Results Achieved
Art.com chose Giva for a solution to track and reduce software quality issues for its continually evolving e-commerce Web site, as well as to manage its internal IT help desk.
The Giva Service Management Suite™ provided Art.com with:
One week set-up, customization, and deployment
- Self-service employee Web portal to log service requests
- Easy-to-learn solution that allowed Art.com IT professionals to get up to speed quickly
- Enterprise-class features and functionality at a significantly lower total cost of ownership
- 100 percent uptime without any problems
Art.com is a wholly owned subsidiary of Getty Images, the largest international provider of visual content in the world for design, broadcast, and new media customers. Art.com has more than 2,400 employees working in offices in more than 50 countries.