"Giva listens to Stroock's requests for enhancements and continues to evolve the service offering on a very timely basis. Giva has provided Stroock with a 'cult-like' commitment to customer service to continue to earn its business – a refreshing approach for a technology vendor."
Stroock & Stroock & Lavan
Business Results Achieved
Stroock chose the Giva Service Management Suite™ as its IT help desk solution because Giva eHelpDesk allows Stroock's geographically dispersed IT staff to easily open service requests and quickly search a knowledge base for answers to commonly asked questions.
When compared with BMC® FootPrints™ by BMC Software, the Giva Service Management Suite resulted in:
Increased attorney satisfaction with IT support. Stroock maintains a 4.7 customer satisfaction rating by attorneys out of possible 5.0
- One week firm-wide deployment
- High ROI
- Significant financial and personnel resources savings
- Tools to solve problems at level 1
- Lower leased line WAN costs
- 100 percent uptime using the Giva help desk software 24 hours/day
- Exceptional customer support
About Stroock & Stroock & Lavan
Stroock & Stroock & Lavan LLP is among the top 100 law firms in the world and helps clients with capital markets and litigation needs.