Customer Analytics Reporting Software

Customer Service Analytics and Trends Reports

Giva reports feature full colour, high contrast charts and graphs that allow for more graphically driven data presentation to better understand relationships between all the data. Giva reporting software is extremely easy-to-use and does not require a company "report guru". Metrics, business analytics and key performance indicators are allow leaders to better identify emerging problems, issues, trends and patterns so that systemic changes can be made.

Measure Customer Service Productivity

Surveys, Service Level Agreements, and Customer Analytics

Giva's robust, fast and painless reporting quickly measures team productivity, responsiveness and customer satisfaction resulting in faster and higher quality decision-making. Giva reports significantly benefit customer service call centres which like to focus on increasing first contact resolution, increasing customer satisfaction, decreasing call volume with root cause analysis and exceeding service level agreements (SLAs). Giva makes this so very easy to quickly build, run, share and review reports. Leaders can also measure differences in performance between individuals and teams with data driven objectivity to know who to reward and who to coach.

Real-Time Analytics or for Analysing Help Desk Trends

Reporting Software for Immediate or Scheduled Reports

You're very busy and don't have the time to figure out all the right metrics and KPIs for your organisation and then specify and program the reports, or wade through the 100's of report templates. With Giva, you can schedule and receive via email real-time analytics on an hourly, daily, weekly, monthly or quarterly basis. Giva's visual reporting software allow you to analyse data and proactively highlight trends and patterns early on by quickly creating charts, graphs and customer analytics. Real-time reports can be generated within seconds even with very high volumes of complex data sets, allowing managers to instantly identify emerging trends and patterns to facilitate better and faster decision-making. And most reports run in ten seconds or less with visual representation of data and drill-down capability.

Communicate Customer Analytics to Colleagues

Save, Share, Download and Email Reports

Once your favourite business analytics reports are configured, you can save them for future use, or share them to colleagues. Reports can also be quickly downloaded to a spreadsheet, saved in PDF format, or a PDF-version of the report can be emailed to a colleague.

Standard and Easily Customised Customer Service Reports

We know that you need to measure the Customer Service/Call Centre's performance with metrics, charts and graphs to reward stakeholders and take action when necessary. Giva Reports help you reduce the amount of time spent building, customising and routinely running Reports. Our visual Reporting tools allow you to analyse data, understand relationships and proactively highlight trends and patterns early on.

Each report features our Giva Easy Three-Click Reporting™ engine that allows you to quickly build standard and completely customisable Report queries.


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