Customer Service
in the Cloud

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Cloud Customer Service Software Case Studies

 

Casio Computer Co., Ltd. Logo
  • A 100 percent Web-based call center software solution
  • Real-time reports for Tokyo headquarters that help improve Casio product set-up and ease of use
  • Integrated knowledge base and FAQ section to speed issue resolution and increase customer satisfaction
  • Automated workflow tools to drastically reduce paper-based business processes
EDIMS Logo
  • 30% increase in productivity by using Giva dashboards and reports
  • Eliminated 24 hours/month of work to prepare reports
  • 50% decrease in time required to open cases
  • 50% easier to navigate and search Giva
  • 100% faster application responsive/speed
Invivo Logo
  • 70% increase in productivity by using Giva dashboards and reports
  • 60% increase in productivity in managing customer service level agreements (SLAs)
  • 70% easier to get up and running on Giva
  • Eliminated 30 hours/month of work to prepare executive reports/scorecards/KPIs
LifePics Logo
  • 70% decrease in call time due to intuitive design
  • 70% increase in effectiveness in working with the development department
  • 70% increase in number of calls captured due to intuitive design
  • 50% increase in call center team productivity using dashboards
  • Spend just 20 minutes/week generating reports with actionable information
Patient Care Technology Systems Logo
  • An ITIL-compliant help desk and customer service solution that helped PCTS deliver extraordinary service to mission-critical operating and emergency rooms nationwide
  • Multiple service desks for its internal IT help desk and customer service organizations
  • One-week deployment for a geographically dispersed workforce
  • Rapid ROI
iZ3D Logo
  • Fast and easy deployment in a week despite significant customisations
  • Very affordable price point with a lower Total Cost of Ownership (TCO) and higher ROI than competitive offerings
  • Seamless integration with the iZ3D web site
  • Rich graphical views of data with Dashboards, Charts, and Metrics to allow iZ3D to focus on their customer service priorities
ContactWorks Logo
  • A single IT platform for a 24x7 worldwide outsourced customer service and support operation
  • Product and service differentiation in the very competitive outsourcing business to help ContactWorks win more business
  • Increased technical creditability with prospects
  • Expertise in customer service "best practices" to help win outsourcing contracts
VirtuRad Logo
  • Increased integration between customers and field engineers throughout the country
  • Increased service responsiveness and increased customer satisfaction
  • Real-time reports, trend analysis, and business analytics to monitor customer satisfaction and other key metrics
  • Easy customisation without programming or implementation consultants
Dataram Corporation Logo
  • 70% decrease in total cost of ownership
  • 70% increase in productivity of customer service department
  • 50% increase in meeting service level agreements
  • 60% increase in teamwork between development and customer service departments
  • 40% increase in productivity by using the Giva knowledge base
mindSHIFT Technologies Logo
  • A powerful, yet elegant hosted solution to manage customer service operations
  • A high level of service and understanding of the customer
  • High ROI
  • 100 percent uptime using Giva 24 x 7 x 365
  • Reduced customer support costs
  • Lower total cost of ownership with the Giva On Demand Software™ option

 

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