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Creating, Approving, Implementing, and Closing RFCs
Reporting on RFCs
Customising RFC Layout
Page 12 of 39

Giva's Automatic Notification Workflow (Illustration)

Example of Giva's ITIL workflow charts.

Giva's change management workflow templates.
Giva's change management platform automatically sends email notifications. The email notifications have embedded hyperlinks to the RFC making it easy to quickly access the RFC.
Giva's workflows are ITIL® aligned, and all hosted software solutions are SOX and HIPAA compliant.
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Giva Notification Flow Chart
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All Tours

  1. Change Enablement Dashboard
  2. Homepage Navigation & Interactive Calendar
  3. RFC Customisation Fields
  4. RFC Notifications
  5. Routine RFCs
  6. Routine, Urgent, Minor Quick Approval
  7. Escalate Urgent RFCs
  8. Approving RFCs
  9. Rejecting an Incomplete RFC
  10. RFC Needs Planning
  11. Rejecting RFCs
  12. Automated Notification Workflow
  13. RFC Workflow
  14. Managing Approvals
  15. RFC Team Approval
  16. RFC Change Summary
  17. RFC Change Detail
  18. Asset Integration
  19. RFC Attach Assets
  20. RFC Plans & History
  21. RFC Change Wrap-up & Induced Problems
  22. Forward Schedule Help Desk Integration
  23. RFC Integration with Help Desk
  24. RFC/Help Desk Service Request Integration
  25. Change Enablement Reporting
  26. Backed Out Changes Report
  27. Change Categories Report
  28. Change Closed Code Report
  29. Change Rejection Reason Report
  30. Change Requester's Department Report
  31. Change Status Report
  32. Change Volume Report
  33. Forward Schedule of Changes Report
  34. Induced Problems Report
  35. My Requested Changes Report
  36. Schedule Changes by Group Report
  37. Schedule Changes by Scope Report
  38. Successful Changes Report
  39. Easy RFC Form Customisation
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