The Successful RFCs report displays all changes that have been successful with your team in the Giva RFC change management system. An improvement in the IT change management process which will benefit the businesses supported most often comes from analysing changes that when well. You can apply filters based on date range, group, scope and more.
The following reports will assist the Change Manager and the Change Advisory Board (CAB) in increasing the number of successful changes. A root cause analysis of why any changes were backed out and why some changes induced problems will help increase the number of successful changes in the future. The change team should review any induced service requests that are attached to RFCs. It is also helpful to understand why changes were rejected.
When Giva customers focused on root cause analysis with just these reports, they experienced a very significant increase in satisfaction from the business teams and customers that they serve. With Giva you can achieve the same!
- Successful RFCs Report
- Backed Out RFCs Report
- RFCs by Induced Problems Report
- Change Rejection Reason Report
- RFC Closed Code Report
Giva is ITIL® aligned, HIPAA compliant, and SOX compliant.