Santa Clara, CA (PRWEB) May 31, 2013 - Cloud vendor, Giva®, today announced 2010-2012 comparative technical support survey data from The American Lawyer's annual Midlevel Associates Technology Survey. The rankings included are for the quality of technical support the firms provide to their attorneys. The top 100 law firms were surveyed and asked about the quality of technical support that they receive from their firm's IT department.
The survey results are illuminating to any law firm Executive Director or CIO that wants to make sure the technology used by the firm's attorneys is always well supported to maximize productivity and billings. Firms can learn where their IT department is trending; has survey rank increase or decreased from 2010 to 2012? Firms can compare their rankings with other top 100 law firms worldwide.
Giva, Inc. is the sponsor of this reprint from The American Lawyer's annual Midlevel Associates Technology Survey. Giva has a special focus on law firms and a legal industry expert.
"Technology is an important way that top 100 law firms can differentiate themselves in the eyes of their clients," said Ron Avignone, founder of Giva, Inc.
As part of The American Lawyer's annual Midlevel Associates Survey midlevel (third-, fourth-, and fifth-year) associates were asked to rate their firms' technology on a scale of 1 (low) to 5 (high) in four categories: the overall quality of the firm's technology, how well they felt they were trained, their estimation of the firm's technical support, and how successfully they thought the firm deployed technology on behalf of its clients. The overall score is based on the average of the scores for the four questions.
Click to download Excel of 2010-2012 comparative survey data
Click to download PDF of 2012 Survey
Click to download PDF of 2011 Survey
"Technology is an important way that top 100 law firms can differentiate themselves in the eyes of their clients", said Ron Avignone, founder of Giva, Inc. "Technology vendors have brought tremendous and unprecedented hardware and software innovation to the practice of law. However, if a firm does not provide adequate training and outstanding technical support to attorneys, then the investments do not generate a superior return-on-investment. The American Lawyer's annual survey is a great way to measure results on a number of important factors."
"Giva reporting is extremely easy-to-use and does not require a company 'Report Guru'", said Ron Avignone, founder of Giva, Inc. "Metrics, business analytics and key performance indicators allow leaders to better identify emerging problems, issues, trends and patterns so that systemic changes can be made. Giva's robust, fast and painless reporting quickly measures team productivity, responsiveness and customer satisfaction resulting in faster and higher quality decision-making. Giva makes it so very easy to quickly build, run, share and review reports. IT and customer service leaders can also measure differences in performance between individuals and teams with data driven objectivity to know who to reward and who to coach."
Founded in 1999, Giva was among the first to provide a suite of help desk and customer service/call center applications architected for the cloud. Now, with hundreds of customer driven releases, the Giva Service Management™ Suite delivers an intuitive, easy-to-use design that can be deployed in just days and requires only one hour of training. Giva's robust, fast and painless reporting/analytics/KPIs quickly measure team productivity, responsiveness and customer satisfaction resulting in faster and higher quality decision-making. Customization and configuration are all point and click with no programming or consultants required to deliver a substantially lower total cost of ownership. Giva is a private company headquartered in Santa Clara, California serving delighted customers worldwide.
Giva is a registered trademark of Giva, Inc. Other company and product names may be trademarks of their respective owners.