From the Series: Avoid Mistakes When Buying Any Software or Cloud Services
Ask Vendors Key Questions - IT Help Desk & Customer Service Software
Once you have documented your product feature requirements, share them with a preliminary list of vendors. Share the most complex "must have" requirements first. This will help you eliminate vendors and save time. Saving time and narrowing your list is your top priority. Engaging with vendors is very time consuming; and the more vendors you engage with, the more your daily productivity will decrease. Perhaps you have complex requirements related to workflow, customization, integration, or reporting. Put the "must haves," which are your "deal killers," on the table and carefully listen to vendor responses. If any vendor cannot meet your "must haves," quickly cross them off your list. It is important to be efficient and disciplined as this approach. Remember that engaging with vendors takes significant effort and is very time consuming. It takes your people away from their every-day responsibilities, which they are expected to perform.
If you think that all the vendors are starting to look the same, then you are not asking the right questions. You may be focusing on the lowest common denominator (i.e. the simple and basic requirements). Instead, discuss your most complex requirements quickly. You do not have to give each and every vendor a thorough and detailed evaluation. If you have carefully documented and prioritized your requirements with a cross functional team, then narrowing down your vendor list can move along very quickly.
Avoid 8 Major Mistakes When Buying Any Software or Cloud Service
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