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Giva Customer Service Quick Start Guide

Download this customer service start guide to learn how Giva's intuitive, easy-to-use design can be deployed in just days and requires only one hour of training.

Giva Customer Service Quick Start Guide
 
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Discover Giva's customer service software ease of use and intuitive design in:

  • Keyboard Shortcuts
  • Homepage Navigation
  • Ticket Grids
  • My Charts
  • New Knowledge
  • Change Requests
  • Notifications
  • Quick Metrics
  • Mini Charts
  • Open VIP Tickets
  • ...and more
 
 

Additional Whitepapers

Customer Service Whitepapers

  • Customer Service Best Practices - What Features and Functions You Should Look For in Customer Service Software
  • How to Leverage Metrics & KPIs to Reduce Call Volume
  • Implementing Service Level Agreements - IT Service Desk - The critical element in service delivery
  • Sample Service Level Agreement (SLA)
  • Knowledge Management Return On Investment (ROI) Overview
  • Tough Questions to Better Qualify Any Software or Cloud Vendor - Part 1
  • Tough Questions to Better Qualify Any Software or Cloud Vendor - Part 2
  • Tough Questions to Better Qualify Any Software or Cloud Vendor - Part 3
  • The Value of Surveys
  • Save Money With a Cloud Application
  • How to Select the Best Contact Center Outsourcer & Create a Win/Win Partnership
  • Interview Question and Answers for Any Job Candidate
  • Giva Cloud Customer Service Quick Start Guide
  • Giva HIPAA Compliance Documentation
  • Why the Cloud is Taking Over Traditional IT Systems?
  • Why HIPAA Compliance Should Be Applied to Other Industries to Increase Security
  • Why Encourage Negative Feedback to Make Customers "Sticky"
  • How to Inspire the Mind of IT Company Leaders
  • How to Inspire the Mind of a Company Leader
  • How to Get Senior Leaders on Board with Purchasing New IT Help Desk and Customer Service Software
  • 5 Pitfalls to Avoid When Buying Cloud Software
  • Customer Escalations - Why You Should Reward Customers Who Complain
  • A Step-by-Step Guide to Choosing Help Desk Software
  • 13 Ways to Develop Your Company's Help Desk Best Practices
  • 5 Ways Every Leader Could Benefit From Meditation and Mindfulness
 

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Giva, Inc. is an industry expert and provider of Customer Service, Help Desk, Knowledge Management and Change Management software. When you need an expert, call us at +1.408.260.9000 between 6:00 AM and 5:00 PM Pacific Time Monday through Friday.

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Giva, Inc. is an industry expert and provider of Customer Service, Help Desk, Knowledge Management and Change Management software. When you need an expert, call us at +1.408.260.9000 between 6:00 AM and 5:00 PM Pacific Time Monday through Friday.

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