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IT Help Desk Industry Best Practise Whitepapers

Innovative Ideas to Achieve IT Help Desk Success
Get outstanding results from your IT help desk organisation with new ideas and best practise approaches.

IT Help Desk Industry Best Practise Whitepapers

Innovative Ideas to Achieve IT Help Desk Success
Get outstanding results from your IT help desk organisation with new ideas and best practise approaches.

Featured Whitepapers

Help Desk Best Practises - ITIL & Help Desk Institute
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How to Leverage Metrics & KPIs to Reduce Call Volume
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Implementing Service Level Agreements - The critical element in service delivery
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Additional Whitepapers

IT Help Desk Whitepapers
Help Desk Best Practises - What Features and Functions You Should Look For in Help Desk Software
How to Leverage Metrics & KPIs to Reduce Call Volume
Implementing Service Level Agreements - IT Service Desk - The critical element in service delivery
Sample Service Level Agreement (SLA)
Sample IT Service Management (ITSM) Request for Proposal (RFP)
Service Desk/Help Desk Best Practises Assessment Questions
Help Desk Staffing Models - Simple Analysis Can Save You Money
Unique 6-Method Approach: Is Your Help Desk Properly Staffed?
How Does Your Help Desk Measure Up? - A Help Desk can cut costs and enhance productivity. Is yours meeting the mark?
Knowledge Management Return On Investment (ROI) Overview
Tough Questions to Better Qualify Any Software or Cloud Vendor - Part 1
Tough Questions to Better Qualify Any Software or Cloud Vendor - Part 2
Tough Questions to Better Qualify Any Software or Cloud Vendor - Part 3
Service Desk Optimisation: 40 to 80 in No Time Flat
The Value of Customer Surveys
Tired of the Same Old Song? Crank Up Your Help Desk ROI
Considerations for Outsourcing: Service Desk - A guide to improving your Service Desk and Service Delivery performance through outsourcing
Save Money With Software-as-a-Service (SaaS)/Cloud Applications
Looking Beyond the Sticker Price - "What it really costs to operate a call tracking system"
How to Successfully Implement & the Benefits of Customer Logging of Service Requests
Giva eChangeManager ITIL Compliant Workflow Approval Process and Automated Notifications
First Call Resolution Calculator Excel Tool
What Are Giva License Options? How Do They Work?
Ten Ways IT Infrastructure Library® (ITIL®) Can Improve Information Security
Interview Question and Answers for Any Job Candidate
Quick Start Guide - Giva Service Management Suite™
Help Desk Glossary of Terms
IT Change Management Glossary of Terms
Giva HIPAA Compliance Documentation
Why the Cloud is Taking Over Traditional IT Systems?
Why HIPAA Compliance Should Be Applied to Other Industries to Increase Security
Why Encourage Negative Feedback to Make Customers "Sticky"
Reasons to Keep Change Management in a HIPAA Compliant Cloud
Important Questions to Ask When Negotiating Software License Agreements
How to Inspire the Mind of IT Company Leaders
How to Inspire the Mind of a Company Leader
How to Get Senior Leaders on Board with Purchasing New IT Help Desk and Customer Service Software
How Does the Cybersecurity Information Sharing Act (CISA) Impact the Hospital and Healthcare Industry
How Can IT Infrastructure Library (ITIL) Improve Information Security
Healthcare Industry Best Practises for Cloud Security and Transparency
Healthcare Data Breaches on the Rise - Implications and Solutions
5 Pitfalls to Avoid When Buying Cloud Software
Customer Escalations - Why You Should Reward Customers Who Complain
Common Challenges for Private and Public Cloud Environments
A Step-by-Step Guide to Choosing Help Desk Software
13 Ways to Develop Your Company's Help Desk Best Practises
5 Ways Every Leader Could Benefit From Meditation and Mindfulness
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