Founded in 1999, Giva provides a suite of HIPAA-compliant IT Service Desk and Customer Service/Call Centre applications architected for the cloud
The Giva Difference
- Deploy in days, train in 1 hour
- Robust, fast & painless reporting for higher quality decision-making
- Highly customisable without programming or consultants
Founded in 1999, Giva provides a suite of HIPAA-compliant IT Service Desk and Customer Service/Call Centre applications architected for the cloud
Client Success
- 90% reduction in the time required to configure/customise Giva
- 50% lower TCO over a three year period
- 40% increase in productivity of the IT service desk team by using Giva reports and dashboards
- 80% increase in productivity by using Giva's dashboards and reports
- 60% increase in meeting service level agreements
- 45% increase in the number of the calls logged due to Giva's intuitiveness and ease of use
- 30% increase in productivity by using Giva dashboards and reports
- Eliminated 24 hours/month of work to prepare reports
- 50% decrease in time required to open cases
- 70% cost savings when considering the total cost of ownership (TCO) over a 3 year period
- 70% increase in IT productivity in using the dashboards and real-time reports
- 65% increase in first call resolution metrics
- 80% increase in capturing off-hour calls due to anytime/anywhere access & Giva's intuitive design
- 70% increase in support management productivity using the Giva dashboard & real-time reports
- 60% increase in meeting Service Level Agreements
- 70% increase in attorney and staff customer satisfaction with IT
- 70% increase in overall IT productivity
- Eliminated 8 hours per week generating reports
- 70% decrease in call time due to intuitive design
- 70% increase in effectiveness in working with the development department
- 70% increase in number of calls captured due to intuitive design
- 70% increase in productivity by using Giva dashboards and reports
- 60% increase in productivity in managing customer service level agreements (SLAs)
- 70% easier to get up and running on Giva
The Giva Difference
Fast Deployment
Deploy in days, train in 1 hour
Powerful Reporting
Robust, fast & painless reporting for higher quality decision-making
Highly Customisable
Highly customisable without programming or consultants
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