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Founded in 1999, Giva provides a suite of HIPAA-compliant IT Service Desk and Customer Service/Call Centre applications architected for the cloud
The Giva Difference
Deploy in days, train in 1 hour
Robust, fast & painless reporting for higher quality decision-making
Highly customisable without programming or consultants
Learn More
Founded in 1999, Giva provides a suite of HIPAA-compliant IT Service Desk and Customer Service/Call Centre applications architected for the cloud
Client Success
90% reduction in the time required to configure/customise Giva
50% lower TCO over a three year period
40% increase in productivity of the IT service desk team by using Giva reports and dashboards
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80% increase in productivity by using Giva's dashboards and reports
60% increase in meeting service level agreements
45% increase in the number of the calls logged due to Giva's intuitiveness and ease of use
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30% increase in productivity by using Giva dashboards and reports
Eliminated 24 hours/month of work to prepare reports
50% decrease in time required to open cases
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70% cost savings when considering the total cost of ownership (TCO) over a 3 year period
70% increase in IT productivity in using the dashboards and real-time reports
65% increase in first call resolution metrics
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80% increase in capturing off-hour calls due to anytime/anywhere access & Giva's intuitive design
70% increase in support management productivity using the Giva dashboard & real-time reports
60% increase in meeting Service Level Agreements
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70% increase in attorney and staff customer satisfaction with IT
70% increase in overall IT productivity
Eliminated 8 hours per week generating reports
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70% decrease in call time due to intuitive design
70% increase in effectiveness in working with the development department
70% increase in number of calls captured due to intuitive design
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70% increase in productivity by using Giva dashboards and reports
60% increase in productivity in managing customer service level agreements (SLAs)
70% easier to get up and running on Giva
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Our Service Management Suite
IT Help Desk
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Service Desk
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IT Change Management
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Knowledge Management
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Asset Management
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The Giva Difference
Fast Deployment
Deploy in days, train in 1 hour
Powerful Reporting
Robust, fast & painless reporting for higher quality decision-making
Highly Customisable
Highly customisable without programming or consultants
Featured Whitepapers
Customer Escalations - Why You Should Reward Customers Who Complain
2011 American Lawyer's (AM Law) Midlevel Associates Technology Survey
Webinar Key Point #8: Negotiating License Terms - IT Help Desk & Customer Service Software
How to Select the Best Contact Center Outsourcer & Create a Win/Win Partnership
2012 American Lawyer's (AM Law) Midlevel Associates Technology Survey
How to Leverage Metrics & KPIs to Reduce Call Volume
Sample Service Level Agreement (SLA)
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