Giva Help Desk/ITSM Software Videos
See how Giva's Help Desk/ITSM Service Desk software can benefit your teams today
Getting Up & Running Quickly
Getting Started with Help Desk/ITSM
Administrating Help Desk/ITSM Software
Service Desks
Service Desk Open/Close Hours
Severity Levels
Configure Service Level Agreements (SLAs)
Configure SLA Breach Notifications
Help Desk/ITSM Service Groups
Ticket Statuses
Help Desk/ITSM Natures of Request
Add a New Help Desk/ITSM User
Configure Email to Ticket Rules
Configure Ticket Macros
Multi-Factor Authentication (MFA) Administration
Ticket Auto-Close Rules
Customer Self-Service Portal Administration
Configure Customer Satisfaction Surveys
Using Giva Every Day
Create a Help Desk/ITSM Ticket
Find a Ticket
Complex Ticket Search
View or Edit Open Tickets
Create a Knowledge Article
Find Knowledge Articles
Find & Edit a Customer Profile
Add a Broadcast Message
CC Customer & Assignee in a Giva Ticket Notification
Working with Natures of Request in Tickets
Select Service Desk at Login
Duplicate or Copy a Ticket
Entering Time in a Ticket
Get Help
Set Personal Preferences
Printing Tickets
Import Standard Assets