Staff Performance Reports
Giva's Staff Performance Reports provide analytics and deep insights to better lead your organisation and manage all the important aspects of employee performance. The Reports offer objective statistics with drill-down capability to measure the performance and capability of Giva agents. Over a reasonable time, these metrics and analytics can objectively measure differences in agent capability, productivity, focus, initiative, diligence, and customer satisfaction.
These reports also make it easy for CIOs or VPs of Customer Service to measure individual and performance in real time and after issues are closed. This encourages the full engagement of Level 1-2-3 resources and eliminates finger pointing and blame.