Asset Management Software
Giva eAssetManager & eSoftwareManager
Today, business moves at an unimaginable pace. Mobile employees and their technology tools travel the globe in a flash. Hardware and software rapidly change. Threats to your IT infrastructure abound. In this environment, the challenge of tracking and managing your IT assets is daunting.
Giva eAssetManager™ and Giva eSoftwareManager™ are asset management software solutions that help you track hardware and software history, license status, and ownership, providing complete IT asset management. With a single Configuration Management Database (CMDB), they deliver an intelligent data repository for all hardware and software assets and allow you to track and view the inter-relationships between incidents, problems, and these assets.
Together, Giva eAssetManager and Giva eSoftwareManager work as a complement to Giva eHelpDesk to help you manage your IT assets and provide excellent service to your users.
Features
Giva eAssetManager™ and Giva eSoftwareManager™ provide:
- Customisable fields, screen, and options to meet the unique requirements of your organisation
- Standard templates to help you quickly get started
- Configuration Management Database (CMDB) to provide accurate, automated, and an up-to-date centralized repository describing all of the IT assets and configurations in your organisation and track all interrelationships between assets, incidents, and problems
- Change history to automatically track all software and hardware adds and removes
- Software license compliance reports to track the number of licenses installed and available
- Complete asset information available in one click
- Quick views display all assets assigned to an employee
- Ability to re-assign and loan assets to employees, while maintaining change histories
- 12 pre-defined, customizable reports to more strategically manage company assets for a high ROI
- Seamless integration with self-service Web portal
- Seamless integration with Giva eHelpDesk™ and Giva eChangeManager™
- ITIL-compliance
Benefits
Giva eAssetManager and Giva eSoftwareManager are 100 percent Web-native, ITIL-compliant asset management software solutions that:
- Increase first call resolution by faster diagnosis of hardware and software problems
- Reduce average call length by using a single Configuration Management Database (CMDB) to track all asset lifecycle events
- Enhance customer satisfaction by speeding problem resolution
- Improve purchasing decisions and corporate asset acquisition policy by providing data analysis and exception reports on problem hardware and software
- Reduce costs by closely monitoring software licenses for re-use
- Decrease risk of costly software license compliance audits by closely monitoring software license usage
- Protect company assets by documenting assets assigned and loaned to employees
- Increase efficiency and lower cost of corporate upgrades by providing easy-to-use hardware and software reports
- Speed business decisions by delivering accurate, real-time reports
- Minimize resources required to manage leased assets and more effectively plan for transitions
- Helps ensure Sarbanes-Oxley compliance and reduces business risk by providing complete audit trails
