ITIL® IT Asset Management (ITAM) in the Cloud
Giva's IT asset management software tool, along with our full suite of cloud IT Help Desk and IT Service Management support tools, have consistently earned a 4.9 rating (out of 5) from customer reviews.
Find out why Giva's customers love our IT asset management which is integrated with our other web-based solutions. Speak to us for a no-pressure discovery call, or sign up for a free 30-day trial and get your own hands-on experience.
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Why Giva for ITIL® Asset Management?
Together, Giva AssetManager™ and Giva SoftwareManager™ work as a complement to all other Giva cloud applications to help you manage your IT assets and provide excellent service to your users and maintain compliance.
Giva AssetManager™ and Giva SoftwareManager™ are software solutions that help you track hardware and software history, license status, and ownership, providing complete IT asset management. With a single Configuration Management Database (CMDB), they are an intelligent data repository for all hardware and software assets and allow you to track and view the interrelationships between incidents, problems, and these assets.
Your team can be up and running in days, and training only takes hours on our intuitive and friendly interface. Giva provides video tutorials, self-paced tours, quick start guides & FAQs.
Internet connections make everything vulnerable to cyberattacks, data breaches, malware, etc. We use strong encryption and HIPAA-compliant hardened and secure infrastructure to protect your PHI and other private data. Giva also has a SSAE 18 SCO II Type 2 certification, and we support native Multi-factor Authentication (MFA).
Web hosted asset management programs eliminate the need for software downloads, installations, and hardware configurations. 100% cloud based; only a standard web browser is required.
Together, Giva AssetManager™ and Giva SoftwareManager™ work as a complement to all other Giva cloud applications to help you manage your IT assets and provide excellent service to your users and maintain compliance.
Giva AssetManager™ and Giva SoftwareManager™ are software solutions that help you track hardware and software history, license status, and ownership, providing complete IT asset management. With a single Configuration Management Database (CMDB), they are an intelligent data repository for all hardware and software assets and allow you to track and view the interrelationships between incidents, problems, and these assets.
Your team can be up and running in days, and training only takes hours on our intuitive and friendly interface. Giva provides video tutorials, self-paced tours, quick start guides & FAQs.
Internet connections make everything vulnerable to cyberattacks, data breaches, malware, etc. We use strong encryption and HIPAA-compliant hardened and secure infrastructure to protect your PHI and other private data. Giva also has a SSAE 18 SCO II Type 2 certification, and we support native Multi-factor Authentication (MFA).
Web hosted asset management programs eliminate the need for software downloads, installations, and hardware configurations. 100% cloud based; only a standard web browser is required.
IT Asset Management Workflow Snapshots
Giva's ITIL Asset Management is HIPAA Compliant
HIPAA sets strict standards for organisations storing protected health information (PHI). We've taken these standards and applied them to everything we do at Giva. Our cloud-based solutions are all HIPAA compliant, so our customers — healthcare and others — are confident that their information is protected to the highest degree.
Giva makes HIPAA compliance very easy for our customers because Giva's data centre and infrastructure meet the very strict HIPAA compliance regulations. Giva uses HIPAA-compliant data encryption to ensure that all PHI data in hospital and healthcare electronic health and medical records is secure.
Giva's HIPAA-compliant security approach uses a comprehensive, multi-tiered security strategy to protect PHI in electronic health and medical records combined with a multi-tenant infrastructure to manage costs for our customers. A security-first approach means that a regular assessment of application vulnerabilities is a key part of providing the highest levels of data security for PHI from electronic health and medical records. Proper log management is utilised for anomaly detection and forensic analysis.
Giva Is ITIL Aligned
ITIL-aligned Giva AssetManager™ and Giva SoftwareManager™ help you track hardware and software history, license status, and ownership, providing complete IT asset management. It's well integrated with Giva's IT Service Management (ITSM) and IT help desk software.
Giva's ITIL-aligned tools help focus your processes of maintaining details hardware and software assets and any devices in accordance with best practises. Standard asset templates and custom assets allow for any type of asset and the capability to link them to any ITIL service request, incident or problem type.
Giva's ITIL-aligned ITSM asset management software tracks change to every key field of hardware and software assets and the interrelationships. There is a full history of all the changes and services completed on each asset.
Features of Giva's ITIL-aligned IT Asset Management Software
- Standard templates help you get started, then customise to meet your organisation's unique requirements.
- Up-to-date, centralised configuration management database (CMDB) serves as a repository to manage and track all IT assets and configurations in your organisation.
- Track all interrelationships between assets and service requests, incidents, and problems.
- Change history automatically tracks software and hardware additions and removals.
- Software license compliance reports track the number of licenses installed and available.
- Quick views display all assets assigned to an employee, department, and organisation.
- Reassign and loan assets to employees, while maintaining change histories.
- Use customisable reports to strategically manage company assets for a high ROI.
- We've seamlessly integrated helpdesk and inventory software, with Giva IT Service Management, IT Help Desk, and IT Standalone Change Enablement/Management software.
- Giva is ITIL aligned.
Benefits of Giva's ITIL Asset Management Solution
Giva's ITIL-aligned asset manager goes beyond simple hardware asset manager software and computer asset inventory management. It incorporates your software and hardware assets into your helpdesk and service desk platforms so you can intelligently manage the return on these valuable assets.
- Increase first call resolution by faster diagnosis of hardware and software problems.
- Reduce average call length by using a single CMDB to track all asset lifecycle events.
- Enhance customer satisfaction by speeding problem resolution.
- Improve purchasing decisions and corporate asset acquisition policy from data analysis reports on problem hardware and software.
- Reduce costs by closely monitoring software licenses for re-use.
- Decrease risk of costly software license compliance audits by closely monitoring software license usage.
- Protect company assets by documenting assets assigned and loaned to employees.
- Increase efficiency and lower cost of corporate upgrades by providing easy-to-use hardware and software reports.
- Speed business decisions by delivering accurate, real-time reports.
- Minimise resources required to manage leased assets and more effectively plan for transitions.
- Helps ensure Sarbanes-Oxley compliance and reduces business risk by providing complete audit trails.
Maximise the ROI of Assets
- Faster diagnosis of hardware and software problems
- Data to make strategic purchasing decisions
- Project management capability to scope and plan corporate upgrades
- Ability to manage leased assets more effectively and plan for transitions
- Powerful tools for data mining of asset information
- Helps streamline physical inventory
- Helps eliminate unnecessary work
- Protect company assets with owner, assignee and loaner reports
Ensure Software License Compliance
- Reduce costs by efficiently managing your software assets
- Avoid costly license compliance audits
- Plan corporate upgrades
- Data mining of software information
- Streamline physical audits
Customer Success
- 50% reduction in time to deploy Giva's change, incident, problem, asset management and knowledgebase modules
- 60% reduction in the 5 year Total Cost of Ownership (TCO)
- Saved at least 1 FTE due to lower ongoing administration
- Increased to 90% achievement in meeting service level agreements
- 70% reduction in generating reports and admin; eliminated 35 hours/month
- 50% faster to create/assign a service request
- 80% increase in productivity by using Giva's dashboards and reports
- 60% increase in meeting service level agreements
- 45% increase in the number of the calls logged due to Giva's intuitiveness and ease of use
- 90% reduction in the time required to configure/customise Giva
- 50% lower TCO over a three year period
- 40% increase in productivity of the IT service desk team by using Giva reports and dashboards
- 60% increase in IT productivity by using the dashboards and real-time reports
- 70% easier ability to open service requests due to intuitiveness
- 70% increase in IT productivity due to the self-service portal
- 80% increase in capturing off-hour calls due to anytime/anywhere access & Giva's intuitive design
- 70% increase in support management productivity using the Giva dashboard & real-time reports
- 60% increase in meeting Service Level Agreements
- 75% reduction in time to deploy Giva's incident and problem management modules
- Saved 1 FTE position due to significantly less ongoing administration/maintenance and easier to use reporting
- Significant reduction in the Total Cost of Ownership (TCO)
- 70% increase in attorney and staff customer satisfaction with IT
- 70% increase in overall IT productivity
- Eliminated 8 hours per week generating reports
- 70% cost savings when considering the total cost of ownership (TCO) over a 3 year period
- 70% increase in IT productivity in using the dashboards and real-time reports
- 65% increase in first call resolution metrics
- 70% decrease in labour costs by tracking IT changes with Giva
- 80% decrease in IT auditing costs estimated for next year's public accounting firm audit
- Significantly increased IT infrastructure uptime
- An ITIL-compliant help desk and customer service solution that helped PCTS deliver extraordinary service to mission-critical operating and emergency rooms nationwide
- Multiple service desks for its internal IT help desk and customer service organisations
- One-week deployment for a geographically dispersed workforce
- 60 percent higher ROI than competing help desk software applications
- Tools to maintain an 80 percent first call resolution rate
- An 85 percent increase in attorney satisfaction with IT support and the ability to maintain a 4.9 customers satisfaction rating from attorneys out of possible 5.0
- 35% decrease in labour hours required to generate monthly and ad hoc reports
- Significant increase in attorney satisfaction with the IT department
- Provided Trend Reports, Dashboards, Charts, and Metrics, which enabled quick action to keep attorneys productive
- Decreased average time to close service requests by 40 percent
- Increased first call resolution by 45 percent
- Increased employee satisfaction with IT, Facilities, Human Resources, and other operations departments
