The Top 16 Customer Service Soft Skills You Need for Support Excellence
The most important pillar in building a successful business is providing excellent customer service. A customer service representative (CSR) is the face of a company and can make or break a deal in most cases. However, providing perfect customer service is difficult. It is even more difficult to find an ideal candidate with customer service skills for your company. While the demand for a candidate with good customer service skills has increased, many company CEOs have pointed out that finding their ideal CSR is as difficult as searching for a needle in a haystack.