The dashboards, reports, charts, metrics, and overall ease of use of Giva's SaaS IT help desk convinced us to switch to Giva. We can report trends, patterns, broad summaries, and very specific drilled-down details of data with just a few clicks. With Giva, we get an order of magnitude more actionable, real-time data that we can use to make decisions. We can even build customised reports and run them as needed or schedule them for automatic execution and delivery by email. Giva's visual reporting tools have allowed us to reduce the amount of time we spend running daily, weekly and monthly reports by approximately 35%. This translates directly into lower labour costs and higher quality information. We can see our IT service metrics more visually and with detailed granularity. Using Giva gives me more time to be a strategic IT leader. I now spend this time studying trends, performing root cause analysis, and making systemic IT changes that will further increase customer satisfaction and reduce costs. The reporting module is simply the best that I have used.
We have all had the frustrating experience of trying to do simple tasks with software that end up being very difficult. In sharp contrast, Giva's Service Management Suite user interface was designed by people who understand our business nuances, which makes using their help desk software a radically different experience. Everybody who uses Giva is passionate about how easy it is to use and how it has significantly increased individual productivity. It is a product that meets everybody's needs and that is unusual.
With the implementation of Giva's IT help desk application, we now have excellent dashboards to carefully monitor each service request and we no longer have any help desk service requests falling through the cracks. We now run our IT organisation using Service Level Agreements (SLAs). As a result, we have significantly increased attorney satisfaction in a relatively short amount of time. That is a very significant accomplishment for us, and it is an integral part of our IT support strategy. The law firm environment is very demanding; client deadlines are very tight and our attorneys need their applications and infrastructure available 24 x 7. Giva is an outstanding help desk tool that helps us deliver exceptional support to our attorneys and staff.
I know Giva products for over a decade and I have been very satisfied with them at two different firms. We get outstanding customer service from their technical support organisation and personal attention from our Account Manager. Giva has had a very positive impact on our business and we are exceedingly pleased with our decision to purchase Giva's Cloud Computing Software-as-a-Service (SaaS) IT help desk application.