Giva eChangeManager Features
- Centralized IT change schedule
- Best practises and IT Infrastructure Library (ITIL) compliant work flow process for routing IT changes
- Customisable fields, screens, options, and business rules engines
- Option to expedite routine changes
- File attachments can be stored and linked to change records
- Automatically notifies Change Manager and Change Advisory Board according to rules
- Notifications to users via pager, email, cell phone, or PDA
- Thirteen pre-defined, customizable reports offer easy access to IT change-related information
- Seamless integration with Giva eHelpDesk™
- ITIL-compliant
Benefits
A 100 percent Web-native, ITIL-compliant change management solution, Giva eChangeManager:
- Automates the submission, tracking and approval process for IT changes
- Increases visibility into IT changes before implementation
- Boosts cross-functional communication with real-time reporting
- Increases employee productivity through higher infrastructure uptime
- Enhances IT department productivity by providing automated workflow and escalation
- Decreases support costs by lowering change-related failures
- Reduces support calls by increasing the number of successful changes
- Speeds business decisions by delivering accurate, real-time reports
- Minimizes business risk by ensuring Sarbanes-Oxley regulatory compliance through audit trails of IT-related changes
- Identifies opportunities for business process improvement by providing trend analysis reporting for successful and unsuccessful IT-related changes
IT Change Management and The Sarbanes-Oxley Act
The Sarbanes-Oxley Act (SOX) requires that management must accept responsibility for the effectiveness of internal controls, evaluate the effectiveness using suitable control criteria, support this evaluation with sufficient evidence, and retain independent auditors to attest to these controls.
SOX directly affects IT departments since they manage, perform changes, and provide documentation for corporate financial systems.
By providing a centralized record of incidents, requests for change (RFCs), and changes to financial systems, business applications, networks, and databases, The Giva change management software assists IT departments comply with the strict Sarbanes-Oxley requirements.
