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The 20 Best IT Change Enablement/Management Solutions for October 2023

The 2023 Buyer's Guide by Giva, a company with expertise in IT Change Enablement/Management since 1999, offers a detailed look at the top solutions, emphasising that selection should consider factors like price, vendor pros and cons, and customer reviews. The guide lists the top 15 must-have features for IT Change Enablement/Management software, including change planning, risk management, and reporting capabilities.
Giva Inc., established in 1999, has gained authority in IT Change Enablement/Management through extensive customer interactions and a deep understanding of the ITSM landscape, including the development of our own software. Giva has further honed its expertise by managing millions of incidents, problems, and requests for change (RFCs), equipping it to understand the diverse and complex needs of the sector, making Giva a respected and authoritative voice in the IT Change Enablement industry.
Top IT Change Management Software
The 20 Best IT Change Management Solutions for 2023 - Buyer's Guide
  1. Giva, Inc.
    Giva offers a cloud-based IT change management solution that helps organisations streamline and automate the change process, ensuring minimised disruption and compliance with regulatory standards.
  2. ServiceNow
    ServiceNow provides a robust IT change management tool that supports structured workflows, impact analysis, and advanced automation, facilitating efficient change implementation while reducing the risks.
  3. BMC Helix (formerly Remedy)
    BMC Helix delivers a powerful AI-based IT change management solution that helps organisations identify, manage, and implement IT changes effectively, reducing outages and improving service quality.
  4. Ivanti
    Ivanti offers a flexible IT change management platform that enables organisations to standardise and automate change procedures, effectively minimising service disruption and ensuring smooth transitions.
  5. Cherwell IT Service Management
    Cherwell provides a comprehensive IT change management tool that supports efficient planning, approval, and implementation processes, helping organisations mitigate risk, maintain control, and comply with regulatory requirements.
  6. Jira Service Management by Atlassian
    Jira Service Management offers an IT change management solution that integrates well with its software development tools, enabling seamless, agile change implementation and minimising the impact on IT services.
  7. ManageEngine ServiceDesk Plus
    ManageEngine ServiceDesk Plus delivers a comprehensive IT change management solution that facilitates efficient and streamlined change processes, helping organisations minimise the risk of service disruptions.
  8. Freshservice
    Freshservice provides an intuitive IT change management tool that leverages automation and robust workflows to streamline change processes, minimise risks, and ensure regulatory compliance.
  9. EasyVista
    EasyVista offers an IT change management solution that emphasises ease-of-use and automation, simplifying the change process and reducing the risk of service disruptions.
  10. Micro Focus OpenText™ SMAX
    Micro Focus OpenText™ SMAX delivers a robust IT change management tool that uses machine learning and analytics to predict change impact, streamline approvals, and reduce service outages.
  11. IFS Assyst Enterprise Service Management
    IFS Assyst offers an enterprise-level IT change management solution that supports streamlined, standardised change processes, helping organisations control risk and comply with regulatory requirements.
  12. SysAid
    SysAid provides an IT change management solution that supports effective change planning, implementation, and review, helping organisations minimise disruptions and improve service quality.
  13. SolarWinds Service Desk (formerly Samanage)
    SolarWinds Service Desk offers a comprehensive IT change management solution that streamlines change processes, reduces the risk of disruptions, and helps ensure compliance with ITIL best practises.
  14. InvGate Service Desk
    InvGate Service Desk delivers a user-friendly IT change management solution that automates and standardises change processes, helping organisations mitigate risk and ensure smooth transitions.
  15. Serviceaide Changegear
    Serviceaide Changegear provides a robust IT change management platform that leverages AI to streamline change processes, mitigate risks, and ensure consistent service delivery.
  16. TOPdesk
    TOPdesk offers a flexible IT change management tool that supports customisable workflows and seamless integrations, facilitating efficient change management and ensuring minimal disruption to IT services.
  17. IssueTrak
    IssueTrak delivers an intuitive IT change management solution that helps businesses track, manage, and resolve changes quickly and efficiently, reducing incidents and maintaining service quality.
  18. Alloy Software
    Alloy Software provides a feature-rich IT change management solution that enables structured and standardised changes, minimising the risk of service disruptions and ensuring compliance with industry standards.
  19. HaloITSM
    HaloITSM offers an IT change management tool designed to manage changes in a controlled manner, minimising the impact of change-related incidents and improving day-to-day operations.
  20. Device42
    Device42 delivers an IT change management solution that provides transparency and control over IT changes, helping organisations plan and implement changes efficiently while minimising disruption and risk.

Giva, Inc.

Giva is a cloud-based IT change management solution, facilitating the swift execution of IT changes with minimal disruptions. It focuses on simplifying complex processes, providing detailed tracking, and maintaining regulatory compliance.
Giva ITSM Software

Giva Pros

  1. Standalone IT Change Management: Many competitors offer IT Change Management as only part of their ITSM platform. All ITSM modules or at least a minimum platform must be purchased. Giva offers a standalone IT Change Management app in the cloud that does not have be use with any other ITSM modules. Giva also provides seamless integration with all the other ITIL compliant modules, if desired.
  2. Intuitive User Interface: Giva's IT change management platform stands out for its remarkably user-friendly design, offering an intuitive, visually appealing, and easy-to-navigate interface. This streamlines user adoption and reduces the learning curve, resulting in increased productivity and operational efficiency. Giva's minimalist and clean look fosters effortless navigation and usage, ensuring swift deployment in a matter of days.
  3. Comprehensive Feature Set: Giva's IT change management solution provides a complete suite of outstanding features, including change planning, impact assessment, approval process, tracking/reporting, risk management and more. These features fully support the intricate lifecycle of IT change management, offering a comprehensive end-to-end solution. Giva also includes exciting beta features involving artificial intelligence (AI).
  4. Extensive Customisability: The application offers exceptional customisability without the need for programming or consultants. Users can easily fine-tune the interface and dashboards to match their preferences and specific business requirements. This high degree of customisation enhances usability and ensures seamless alignment with the organisation's unique workflows.
  5. Advanced Reporting Capabilities: Giva excels in reporting and analytics, setting it apart from competitors. Users can effortlessly create, save, share, and schedule a wide range of customisable reports. This empowers organisations to track key performance indicators (KPIs), gain real-time analytics, and access vital performance metrics for strategic IT planning and informed decision-making.
  6. Superior Customer Support: Giva is renowned for its exceptional customer service. Users consistently praise the responsiveness and expertise of the support team, which promptly addresses "How To" questions and resolves issues. The support team's swift response and efficient query resolution contribute to enhanced customer satisfaction.
  7. Robust Security and Compliance: Giva prioritises data security and complies with HIPAA requirements, making it a reliable choice for healthcare organisations and businesses with stringent data protection needs. Giva takes data security seriously, employing robust measures such as encryption, intrusion detection systems, specialised hardware-based firewalls, and routine security audits for SSAE 18 SCO 2 Type 2 compliance. Moreover, all customers receive full HIPAA compliance, and Giva readily signs business associate agreements (BAAs).
  8. Commitment to Continuous Improvement & Innovation: Giva's IT change management application exemplifies a dedication to continuous improvement and innovation. The platform is consistently updated and enhanced using Agile software development methodologies to meet evolving customer needs. New releases are launched approximately every three weeks, reflecting Giva's unwavering commitment to customer satisfaction, and delivering a top-quality solution that keeps organisations ahead in the dynamic digital landscape.

Giva Cons

  1. Limited Market Awareness: Giva may have lower general market awareness and brand recognition compared to larger players in the industry such as ServiceNow, BMC, Freshservice, Atlassian Jira, and ManageEngine. This could be attributed to various factors, including limited marketing efforts and a niche focus on healthcare and high-security sectors.
  2. Pricing: Giva's pricing may be higher compared to some less feature-rich IT change management solutions available in the market. However, Giva's wealth of features, top-notch support, and superior customisability justify the investment, particularly for organisations that prioritise efficient and reliable IT service management.
  3. Lack of Multilingual Support: Currently, Giva primarily supports an English-speaking customer base. However, the platform allows for localisation of customisation menus in different languages, such as German or Spanish. This may pose a limitation for organisations operating in non-English speaking regions or with multilingual teams.
  4. Integration: While Giva IT change management integrates well with other Giva products, it may lack preconfigured integrations with popular products like Google Workspace, Slack, and Microsoft Teams. This is due to Giva's emphasis on HIPAA compliance and high-security requirements. However, the platform provides a wide variety of REST APIs for seamless integration with any third-party applications.
Overall, Giva's impressive IT change management solution offers numerous benefits, including an intuitive user interface, comprehensive features, customisation options, advanced reporting capabilities, exceptional customer support, and robust security measures.
Company Ownership: Private company founded in 1999.
Headquarters: USA
R&D & Technical Support: USA

Additional Resources

Pricing
Giva, Inc. ITSM Software Reviews

ServiceNow

ServiceNow offers a robust IT change management solution as a part of its cloud-based ITSM platform, aiming to reduce the risk and impact associated with changes. It streamlines change processes, maintains transparency, and fosters strategic decision-making.
ServiceNow ITSM Software

ServiceNow Pros

  1. Comprehensive: ServiceNow offers a robust set of IT change management features including risk assessment, scheduling, and approval automation.
  2. User-friendliness: ServiceNow's change management interface is intuitive, simplifying change related tasks.
  3. Customisation: ServiceNow's change management module can be tailored to suit specific business needs.
  4. Integration: It allows smooth integration with other systems, simplifying data import/export during change management.
  5. Scalability: ServiceNow handles changes effectively, regardless of their magnitude.
  6. Efficiency: The platform includes strong automation capabilities, speeding up change execution.

ServiceNow Cons

  1. Complexity: Some users might find the change management module complex to understand initially.
  2. Cost: The cost of implementing ServiceNow can be high for smaller businesses.
  3. Customisation: While customisation is possible, advanced customisation may require technical skills.
  4. Performance: High traffic might slow down the change management processes.
  5. Mobile: The mobile application might lack some change management features found in the desktop version.
  6. Support: There can be delays in receiving technical support from ServiceNow.
Company Ownership: Public company (NYSE: NOW).
Headquarters: USA based
R&D: Majority based in India
Technical Support: Majority outside of USA
  • Dublin, Ireland
  • Staines, England
  • Amsterdam, Netherlands
  • Hyderabad, India
  • Tokyo, Japan
  • Sydney, Australia

Additional Resources

Pricing not available. Must speak with a partner reseller or sales person.
Trial account not available from website.
ServiceNow ITSM Software Reviews

BMC Helix (formerly BMC Remedy)

BMC Helix ITSM is a cutting-edge IT change management solution that uses artificial intelligence and machine learning to automate and optimise change processes. It provides risk assessment, scheduling, conflict detection, and more.
BMC Helix ITSM Software

BMC Helix Pros

  1. Comprehensive: BMC Helix offers a complete suite of IT change management features.
  2. User-friendliness: The interface of BMC Helix is user-friendly, easing the IT change management tasks.
  3. AI: Leveraging AI, BMC Helix automates and optimises the change management processes.
  4. Integration: It supports seamless integration with other enterprise systems, making data sharing easier.
  5. Scalability: The platform is scalable and can manage changes efficiently, regardless of their size.
  6. Customisation: BMC Helix allows for extensive customisation of its change management processes.

BMC Helix Cons

  1. Cost: The platform might be expensive, particularly for smaller businesses.
  2. Complexity: Some users report a steep learning curve while understanding the change management module.
  3. Customisation: Customisation is possible, but advanced customisations require technical expertise.
  4. Performance: High traffic can cause occasional performance slowdowns.
  5. Mobile: The mobile application might lack some features found in the desktop version.
  6. Support: The response from customer support could be faster.
Company Ownership: KKR & Co., a private equity firm, purchased BMC Software in 2018 for $8.3 billion with plans to cut costs, increase profitability and take BMC public again to generate a profit for its private investors.
Headquarters: USA
R&D and Technical Support: Distributed outside of USA in low-cost labour countries like India. Small technical support presence in Houston, Texas.

Additional Resources

Pricing not available. Must speak with a partner reseller or sales person.
BMC Helix (formerly BMC Remedy) ITSM Software Reviews

Ivanti

Ivanti offers a comprehensive IT change management solution with a focus on improving security and reducing risks. It aids in managing the complete lifecycle of change requests, maintaining visibility and control over all changes.
Ivanti ITSM Software

Ivanti Pros

  1. Comprehensive: Ivanti offers a range of IT change management features, including risk assessment, automated approvals, and detailed reporting.
  2. Security: The platform prioritises security during change management, reducing potential risks.
  3. Integration: Ivanti integrates seamlessly with other systems, simplifying data import/export during change management.
  4. User-friendliness: The platform is easy to use, simplifying the management of IT changes.
  5. Customisation: Ivanti allows for customisation of change management processes according to business requirements.
  6. Scalability: Ivanti is scalable and designed to handle changes of varying complexity.

Ivanti Cons

  1. Complexity: The platform can be complex for users unfamiliar with IT change management.
  2. Cost: The solution might be expensive, particularly for smaller businesses.
  3. Customisation: Advanced customisations in the change management module can be complex and require technical skills.
  4. Support: Some users report delays in response from customer support.
  5. Performance: There can be occasional performance issues during change execution.
  6. Mobile: The mobile application might lack some change management features found in the desktop version.
Company Ownership: Private equity firms. In January 2017 Clearlake Capital, owner of HEAT Software, purchased LANDESK from Thoma Bravo Capital. In the same year, LANDESK and HEAT Software merged to form Ivanti. In January 2021, Clearlake Capital, and TA Associates purchase Cherwell Software. The objectives of these financial transactions is to cut costs, increase profitability and sell Ivanti again to generate a profit for its private investors.
Headquarters: USA
R&D and Technical Support: Mostly centred in Hyderabad, India.

Additional Resources

Pricing not available. Must speak with a partner reseller or sales person.
Trial account not available from web site.
Ivanti ITSM Software Reviews

Cherwell IT Service Management

Cherwell offers an IT change management solution aimed at reducing downtime, minimising risk, and improving operational efficiency. It provides easy-to-use tools for tracking, managing, and reporting on change requests.
Cherwell IT Service Management ITSM Software

Cherwell IT Service Management Pros

  1. User-friendliness: Cherwell offers an intuitive interface, simplifying the management of IT changes.
  2. Flexibility: It provides a flexible platform for managing changes, with no-code and low-code options for customisation.
  3. Scalability: Cherwell can easily scale to handle larger and more complex changes.
  4. Integration: It integrates seamlessly with other systems, aiding in data sharing during change management.
  5. Efficiency: The platform includes strong automation capabilities, facilitating quick and effective change execution.
  6. Comprehensive: Cherwell offers a robust suite of IT change management features.

Cherwell IT Service Management Cons

  1. Cost: Cherwell might be an expensive solution for smaller businesses.
  2. Complexity: New users might face a steep learning curve in understanding the change management module.
  3. Performance: There can be occasional performance slowdowns during high traffic.
  4. Customisation: While the platform is customisable, advanced customisations might require technical expertise.
  5. Mobile: The mobile application might lack some functionalities found in the desktop version.
  6. Support: Some users report that the response time from customer support could be improved.
Company Ownership: Private equity firms. In January 2017 Clearlake Capital, owner of HEAT Software, purchased LANDESK from Thoma Bravo Capital. In the same year, LANDESK and HEAT Software merged to form Ivanti. In January 2021, Clearlake Capital and TA Associates purchase Cherwell Software. The objectives of these financial transactions are to cut costs, increase profitability and sell Ivanti again to generate a profit for its private investors.
Headquarters: USA
R&D and Technical Support: Mostly centred in Hyderabad, India.

Additional Resources

Pricing not available. Must speak with a partner reseller or sales person.
Trial account not available from web site.
Cherwell IT Service Management ITSM Software Reviews

Jira Service Management by Atlassian

Jira Service Management offers an IT change management solution designed to streamline and automate change processes, providing visibility into the entire lifecycle of a change. It aims to accelerate changes while minimising risks and disruptions.
Jira Service Management ITSM Software

Jira Service Management Pros

  1. Integration: Jira Service Management integrates smoothly with development tools, providing full visibility into the change process.
  2. Flexibility: It offers flexible workflows that can be customised to fit specific IT change management needs.
  3. User-friendliness: Jira's interface is easy to navigate, which simplifies the management of IT changes.
  4. Collaboration: It fosters cross-functional team collaboration for efficient change implementation.
  5. Scalability: The platform scales well with increasing business needs and complexity of changes.
  6. Efficiency: Its strong automation capabilities can streamline and speed up the IT change management process.

Jira Service Management Cons

  1. Cost: Some users may find the cost of implementing Jira Service Management relatively high.
  2. Performance: High volume traffic can cause occasional slowdowns in the change management process.
  3. Complexity: Despite its user-friendly interface, initial setup of the change management module can be complex.
  4. Customisation: Advanced customisation of workflows may require technical expertise.
  5. Mobile: The mobile application might lack some features available in the desktop version.
  6. Support: Customer support response times could be improved.
Company Ownership: Public company (NASDAQ: TEAM).
Headquarters: Sydney, Australia
R&D and Technical Support: Mostly in Bengalura, India.

Additional Resources

Pricing
Jira Service Management by Atlassian ITSM Software Reviews

ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus is a comprehensive IT change management solution that streamlines the management of change requests from planning to approval, aiming to minimise potential disruptions. It helps maintain control and transparency throughout the change process.
ManageEngine ServiceDesk Plus ITSM Software

ManageEngine ServiceDesk Plus Pros

  1. Comprehensive: ServiceDesk Plus provides a complete set of IT change management features.
  2. User-friendliness: The interface is intuitive, which simplifies the management of IT changes.
  3. Automation: The platform offers robust automation capabilities for efficient change management.
  4. Integration: It integrates smoothly with other systems, facilitating data sharing during change management.
  5. Scalability: The software can scale to handle larger and more complex changes.
  6. Customisation: ManageEngine allows for customisation of its change management processes.

ManageEngine ServiceDesk Plus Cons

  1. Cost: Some users may find the cost of implementing ManageEngine ServiceDesk Plus relatively high.
  2. Complexity: Some users might face a steep learning curve when setting up the change management module.
  3. Performance: The platform can experience occasional slowdowns during high traffic.
  4. Customisation: While customisation is possible, advanced customisation requires technical expertise.
  5. Mobile: The mobile application might lack some functionalities found in the desktop version.
  6. Support: Customer support response time could be improved.
Company Ownership: Private owned by ZOHO Corp.
Headquarters: India
R&D and Technical Support: Renigunta and Tenkasi, India.
Datacentres: Mumbai and Chennai, India

Additional Resources

Pricing
ManageEngine ServiceDesk Plus ITSM Software Reviews

Freshservice

Freshservice offers an IT change management solution that simplifies the planning, tracking, and execution of changes. It aims to reduce the risks and impacts associated with changes by providing structured workflows and automations.
Freshservice ITSM Software

Freshservice Pros

  1. User-friendliness: Freshservice's intuitive interface simplifies the IT change management process.
  2. Integration: The platform integrates smoothly with other systems, aiding in data sharing during change management.
  3. Customisation: Freshservice allows customisation of change management workflows to meet specific needs.
  4. Efficiency: The software includes strong automation capabilities, speeding up change implementation.
  5. Scalability: Freshservice can easily scale to manage changes of varying complexity.
  6. Comprehensive: The platform offers a wide range of IT change management features.

Freshservice Cons

  1. Cost: Freshservice may be expensive for smaller businesses.
  2. Complexity: Despite the intuitive interface, initial setup of the change management module might be complex.
  3. Performance: There can be occasional performance issues during peak usage times.
  4. Customisation: Advanced customisation may require technical skills.
  5. Mobile: The mobile application might lack some features available in the desktop version.
  6. Support: Some users have noted that customer support could be more responsive.
Company Ownership: Freshworks, Inc. (NASDAQ: FRSH).
Headquarters: Chennai, India
R&D and Technical Support: 88% of all employees are located in Bangalore and Chennai, India.

Additional Resources

Pricing
Freshservice ITSM Software Reviews

EasyVista

EasyVista provides a cloud-based IT change management solution focused on enhancing the quality of IT services while reducing risks and costs. It offers a comprehensive suite of tools to streamline, automate, and monitor the entire change process.
EasyVista ITSM Software

EasyVista Pros

  1. User-friendliness: EasyVista's interface is intuitive, making IT change management simpler.
  2. Scalability: The platform scales effectively to handle changes of different sizes and complexity.
  3. Integration: It supports seamless integration with other enterprise systems.
  4. Efficiency: The platform includes strong automation capabilities for efficient change execution.
  5. Customisation: EasyVista allows customisation of its change management processes to meet specific needs.
  6. Comprehensive: It offers a complete suite of IT change management features.

EasyVista Cons

  1. Cost: The platform might be expensive for smaller businesses.
  2. Complexity: Despite the intuitive interface, some users may find the initial setup complex.
  3. Performance: High volume traffic can cause occasional slowdowns in the change management process.
  4. Customisation: Advanced customisation can be complex and may require technical expertise.
  5. Mobile: The mobile application might lack some functionalities found in the desktop version.
  6. Support: Some users have reported that the response time from customer support could be improved.
Company Ownership: In 2021, the private equity firms Eurazeo PME and Cathay Innovation acquired EasyVista to take the company private. The objectives of private equity financial transactions are to cut costs, increase profitability and sell EasyVista again to generate a profit for its private investors.
Headquarters: Mostly in France
R&D and Technical Support: Mostly in France

Additional Resources

Pricing not available. Must speak with a partner reseller or sales person.
Trial account not available from website.
EasyVista ITSM Software Reviews

Micro Focus OpenText™ SMAX

Micro Focus SMAX offers an IT change management solution designed to facilitate the planning, approval, and implementation of changes. It aims to minimise risks and disruptions by providing efficient change tracking and management.
Micro Focus OpenText SMAX ITSM Software

Micro Focus OpenText SMAX Pros

  1. User-friendliness: SMAX's interface is easy to navigate, making it simpler to manage IT changes.
  2. Scalability: The platform can scale to handle larger and more complex changes.
  3. Efficiency: It includes strong automation capabilities, which can speed up change execution.
  4. Integration: SMAX supports seamless integration with other enterprise systems.
  5. Customisation: The platform allows customisation of its change management processes to meet specific needs.
  6. Comprehensive: SMAX provides a robust set of IT change management features.

Micro Focus OpenText SMAX Cons

  1. Cost: The platform might be expensive for smaller businesses.
  2. Complexity: Some users might find the platform complex to understand initially.
  3. Performance: There can be occasional performance slowdowns during high traffic.
  4. Customisation: Advanced customisations may require technical skills.
  5. Mobile: The mobile application might lack some functionalities found in the desktop version.
  6. Support: There can be delays in receiving technical support from Micro Focus.
Company Ownership: Public (NASDAQ:OTEX).
Headquarters: Canada
R&D and Technical Support: The company strategy is to grow by acquisition so R&D and technical support are the responsibilities of the acquired company personnel. There appears to be little organic R&D and product innovation funded by the parent company.

Additional Resources

Pricing not available. Must speak with a partner reseller or sales person.
No independent customer reviews available on Software Advice website.

IFS Assyst Enterprise Service Management

IFS Assyst offers an IT change management solution aimed at controlling, managing, and reporting IT infrastructure changes. It provides a streamlined approach to change management, designed to minimise disruption and risk, thus ensuring the continuity and quality of IT services.
IFS Assyst Enterprise Service Management ITSM Software

IFS Assyst Enterprise Service Management Pros

  1. Comprehensive: IFS Assyst provides a full suite of change management features, which are beneficial for holistic IT change control.
  2. Scalability: The solution scales efficiently with the size and complexity of the organisation, facilitating IT change management across different scales.
  3. Integration: Assyst integrates well with other enterprise software, helping coordinate IT change processes effectively.
  4. User-friendliness: The platform offers an intuitive user interface, simplifying the task of managing IT changes.
  5. Customisation: Assyst allows for flexible workflows and process customisations according to business needs.
  6. Efficiency: It automates various tasks in the change management process, boosting efficiency and productivity.

IFS Assyst Enterprise Service Management Cons

  1. Cost: Some businesses, especially smaller ones, may find the solution relatively expensive.
  2. Complexity: Despite its user-friendly interface, setting up the platform's change management functionalities can be challenging.
  3. Performance: The platform might experience occasional performance issues during high-traffic times.
  4. Customisation: Advanced customisation requires technical skills, which might be a barrier for non-technical users.
  5. Mobile: The mobile application may lack some functionalities available in the desktop version.
  6. Support: Customer support response times could be improved.
Company Ownership: Public (XSTO: IFS).
Headquarters: Sweden
R&D and Technical Support: Sweden

Additional Resources

Pricing not available. Must speak with a partner reseller or sales person.
Trial account not available from website.
No independent customer reviews available on Software Advice website.

SysAid

SysAid offers an IT service and change management solution that streamlines the management of IT changes, designed to minimise service disruptions and improve IT control. It aims to reduce the risks of unsuccessful changes by providing structured workflows and automations.
SysAid ITSM Software

SysAid Pros

  1. Integration: SysAid integrates smoothly with other systems, supporting effective data sharing during change management.
  2. Customisation: The software allows customisation of change management workflows to meet specific needs.
  3. User-friendliness: SysAid's interface is intuitive, which simplifies the management of IT changes.
  4. Comprehensive: It offers a broad range of IT change management features, supporting comprehensive change control.
  5. Efficiency: SysAid includes strong automation capabilities, improving the speed and efficiency of change management.
  6. Scalability: The platform can easily scale to accommodate changes of different complexities and volumes.

SysAid Cons

  1. Cost: The cost of implementing SysAid may be high for some businesses, particularly smaller ones.
  2. Complexity: The initial setup of the change management module can be complex and time-consuming.
  3. Performance: SysAid can experience occasional slowdowns during high traffic periods.
  4. Customisation: Advanced customisation may require technical expertise.
  5. Mobile: The mobile app may lack some features available in the full desktop version.
  6. Support: Some users have reported that customer support could be more responsive.
Company Ownership: Venture capital funded.
Headquarters: Tel Aviv, Israel
R&D and Technical Support: Tel Aviv, Israel

Additional Resources

Pricing not available. Must speak with partner reseller or sales organisation.
A threat group associated with the Iranian government has reportedly become the first to exploit the Log4Shell vulnerability in SysAid applications as an initial access point to target organisations. The Log4Shell vulnerability, identified as CVE-2021-44228, affects the Apache Log4j logging utility and was revealed in December 2021.This incident seems to mark the first time the Log4Shell vulnerability has been exploited against SysAid applications. Despite SysAid addressing the vulnerability soon after its discovery, it appeared that some instances remained unpatched for some time.
SysAid ITSM Software Reviews

SolarWinds IT Service Management (formerly Samanage)

SolarWinds Service Desk provides an IT change management solution aimed at reducing the risks associated with changes to the IT environment. It offers a structured approach to planning, tracking, and executing changes, helping organisations maintain IT stability..
SolarWinds IT Service Management ITSM Software

SolarWinds IT Service Management Pros

  1. User-friendliness: The software's user-friendly interface simplifies the IT change management process.
  2. Comprehensive: SolarWinds provides a wide range of features for managing IT changes effectively.
  3. Scalability: The platform scales smoothly to handle larger and more complex changes.
  4. Integration: It integrates well with other systems, which is beneficial for data sharing during change management.
  5. Efficiency: SolarWinds includes strong automation capabilities that can streamline the change management process.
  6. Customisation: The solution allows customisation of its change management processes to suit specific needs.

SolarWinds IT Service Management Cons

  1. Cost: Some users may find SolarWinds Service Desk relatively expensive, especially for smaller businesses.
  2. Complexity: Despite its intuitive interface, setting up the change management module might be challenging for some.
  3. Performance: There can be occasional performance issues during high-traffic times.
  4. Customisation: Advanced customisation can be complex and may require technical skills.
  5. Mobile: The mobile application might lack some functionalities found in the desktop version.
  6. Support: Customer support response time could be improved.
Company Ownership: Private equity firms. In February 2016, the private equity firms Silver Lake Partners and Thoma Bravo purchased SolarWinds for $4.5 billion, taking the company private. In 2018, SolarWinds returned to the public markets with an Initial Public Offering (IPO), while Silver Lake and Thoma Bravo maintained an 88% ownership stake.
The objectives of these financial transactions are to cut costs, increase profitability and sell SolarWinds again to generate a profit for its private investors. This lawsuit alleges SolarWinds cost cutting in the form of sacrificing cybersecurity was the root cause of a major security breach impacting 18,000 SolarWinds customers.
In December 2020, SolarWinds reported a significant security breach. An outside group conducted a supply chain attack by compromising the SolarWinds Orion software updates to distribute malware known as "SUNBURST." It's worth noting that this breach was related to the SolarWinds Orion platform, not the SolarWinds Service Desk.
Headquarters: USA
R&D and Technical Support: USA and Europe

Additional Resources

Pricing
SolarWinds IT Service Management (formerly Samanage) ITSM Software Reviews

InvGate Service Desk

InvGate offers an IT change management solution designed to standardise and automate change procedures, helping organisations maintain control and transparency throughout the change process. It provides tools for scheduling, assessing, approving, implementing, and reviewing changes, aimed at reducing risk and minimising service disruption.
InvGate Service Desk ITSM Software

InvGate Service Desk Pros

  1. User-friendliness: InvGate's interface is intuitive, making it simpler to manage IT changes.
  2. Comprehensive: InvGate provides a robust set of IT change management features.
  3. Efficiency: It includes strong automation capabilities, which can speed up change execution.
  4. Integration: InvGate supports seamless integration with other enterprise systems.
  5. Customisation: The platform allows customisation of its change management processes to meet specific needs.
  6. Scalability: InvGate scales effectively to handle changes of different sizes and complexity.

InvGate Service Desk Cons

  1. Cost: The platform might be costly for smaller businesses.
  2. Complexity: Some users might find the platform complex to understand initially.
  3. Performance: There can be occasional performance slowdowns during high traffic.
  4. Customisation: Advanced customisations may require technical skills.
  5. Mobile: The mobile application might lack some functionalities found in the desktop version.
  6. Support: Customer support might not be as responsive as needed during critical periods.
Company Ownership: Private foreign company.
Headquarters: Buenos Aires, Argentina
R&D and Technical Support: Buenos Aires, Argentina

Additional Resources

Pricing not available. Must speak with partner reseller or sales organisation.
InvGate Service Desk ITSM Software Reviews

Serviceaide ChangeGear

Serviceaide ChangeGear offers an IT change management solution aimed at minimising service disruptions and controlling the life cycle of all changes. It allows for structured management of all types of changes, providing increased visibility and control to ensure the successful implementation of changes.
Serviceaide ChangeGear ITSM Software

Serviceaide ChangeGear Pros

  1. User-friendliness: ChangeGear's user-friendly interface simplifies the management of IT changes.
  2. Scalability: The platform can scale to handle larger and more complex changes.
  3. Integration: ChangeGear supports seamless integration with other enterprise systems.
  4. Efficiency: It includes strong automation capabilities for efficient change execution.
  5. Customisation: The platform allows customisation of its change management processes to meet specific needs.
  6. Comprehensive: ChangeGear provides a robust set of IT change management features.

Serviceaide ChangeGear Cons

  1. Cost: ChangeGear might be expensive for smaller businesses.
  2. Complexity: Despite its user-friendly interface, some users may find the initial setup complex.
  3. Performance: High volume traffic can cause occasional slowdowns in the change management process.
  4. Customisation: Advanced customisation can be complex and may require technical expertise.
  5. Mobile: The mobile application might lack some functionalities found in the desktop version.
  6. Support: Some users have reported that the response time from customer support could be improved.
Company Ownership: Privately held.
Headquarters: USA
R&D: USA
Technical Support: New York, New York (USA)

Additional Resources

Pricing not available. Must speak with partner reseller or sales organisation.
Trial account not available from website.
Serviceaide ChangeGear ITSM Software Reviews

TOPdesk

TOPdesk provides a user-friendly IT change management solution that allows IT teams to manage and track changes efficiently. With its flexible change workflows and extensive integration capabilities, TOPdesk helps organisations maintain service quality while implementing IT changes.
TOPdesk ITSM Software

TOPdesk Pros

  1. User-friendliness: TOPdesk offers an intuitive interface that simplifies change management tasks.
  2. Customisation: It allows for flexible customisation of change workflows to meet specific business requirements.
  3. Scalability: TOPdesk scales effectively with business growth and can handle complex change processes.
  4. Integration: It integrates well with other enterprise systems, which aids in comprehensive change management.
  5. Automation: TOPdesk includes automation features that streamline and expedite the change process.
  6. Comprehensive: It offers a wide range of features for managing IT changes effectively.

TOPdesk Cons

  1. Cost: TOPdesk's comprehensive suite of features might be expensive for small businesses.
  2. Complexity: Despite its user-friendly interface, some users may find the initial setup challenging.
  3. Performance: Occasional performance issues might occur during high traffic.
  4. Customisation: Advanced customisation can be complex and may require specific technical skills.
  5. Mobile: The mobile application might lack some functionalities found in the desktop version.
  6. Support: Some users have reported slower response times from customer support.
Company Ownership: Privately held.
Headquarters: Netherlands
R&D and Technical Support: Delft (Netherlands)

Additional Resources

Pricing not available. Must speak with partner reseller or sales organisation.
TOPdesk ITSM Software Reviews

IssueTrak

IssueTrak is an IT change management solution that helps businesses manage, track, and resolve changes quickly and efficiently. It offers customisable workflows and extensive reporting capabilities to aid in effective change management.
IssueTrak ITSM Software

IssueTrak Pros

  1. User-friendliness: IssueTrak provides a simple and intuitive interface for change management.
  2. Customisation: It allows for flexible customisation of change workflows to match business needs.
  3. Scalability: IssueTrak can effectively scale to manage complex change processes as your business grows.
  4. Integration: The software integrates well with other enterprise systems, ensuring comprehensive change management.
  5. Reporting: IssueTrak offers extensive reporting features, providing insights into your change management processes.
  6. Efficiency: It incorporates automation to streamline change processes, improving efficiency.

IssueTrak Cons

  1. Cost: The cost for IssueTrak may be high for small businesses.
  2. Complexity: Some users may find the initial setup of the software challenging.
  3. Performance: There can be occasional slowdowns during peak usage periods.
  4. Customisation: Advanced customisation may require specific technical expertise.
  5. Mobile: The mobile version of IssueTrak might lack some features compared to the desktop version.
  6. Support: Customer support response time could be improved.
Company Ownership: Privately held.
Headquarters: USA
R&D: USA
Technical Support: Solon, Ohio (USA)

Additional Resources

Pricing
Trial account not available from website.
IssueTrak ITSM Software Reviews

Alloy Software

Alloy Software offers an IT change management solution that helps organisations manage and control IT changes effectively. Its feature-rich software ensures structured and standardised changes, thus minimising the risk of service disruptions.
Alloy Software ITSM Software

Alloy Software Pros

  1. Comprehensive: Alloy provides a robust set of IT change management features.
  2. Customisation: It allows for customisable workflows to cater to the unique needs of businesses.
  3. Scalability: Alloy's solution is scalable and can effectively handle the complexity of large-scale changes.
  4. Integration: It supports seamless integration with other systems, facilitating comprehensive change management.
  5. Efficiency: Alloy includes automation capabilities, which can enhance the efficiency of change processes.
  6. User-friendliness: The software has an intuitive interface that simplifies change management.

Alloy Software Cons

  1. Cost: Alloy Software may be costly for smaller businesses.
  2. Complexity: Some users may find the initial setup and advanced customisation challenging.
  3. Performance: Occasional performance issues might occur during high-traffic periods.
  4. Mobile: The mobile application might lack some functionalities available in the desktop version.
  5. Customisation: Advanced customisations may require specific technical skills.
  6. Support: The response time from customer support could be improved.
Company Ownership: Privately held.
Headquarters: USA
R&D and Technical Support: Bloomfield, New Jersey (USA)

Additional Resources

Pricing
Trial account not available from website.
Alloy Software ITSM Software Reviews

HaloITSM

HaloITSM offers an IT change management solution designed to manage changes in a controlled manner. It helps to minimise the impact of change-related incidents and improves day-to-day operations by allowing for efficient planning, approval, and implementation of changes.
HaloITSM ITSM Software

HaloITSM Pros

  1. User-friendliness: HaloITSM provides an intuitive interface that simplifies the management of IT changes.
  2. Integration: It integrates seamlessly with other enterprise systems, ensuring effective change management.
  3. Scalability: HaloITSM's solution can effectively scale to manage complex changes.
  4. Customisation: The software allows for flexible customisation of workflows to suit business requirements.
  5. Efficiency: It includes automation features to streamline the change process.
  6. Comprehensive: HaloITSM offers a comprehensive set of features for effective IT change management.

HaloITSM Cons

  1. Cost: The comprehensive feature set of HaloITSM may come at a high cost for smaller businesses.
  2. Complexity: Despite the user-friendly interface, the initial setup might be challenging for some.
  3. Performance: The software can experience occasional slowdowns during peak usage periods.
  4. Mobile: The mobile application might not include all functionalities found in the desktop version.
  5. Customisation: Advanced customisation might require specific technical skills.
  6. Support: Some users have noted slower customer support response times.
Company Ownership: Privately held.
Headquarters: UK
R&D and Technical Support: Wokingham (UK)

Additional Resources

Pricing
HaloITSM ITSM Software Reviews

Device42

Device42 is an IT change management solution designed to provide transparency and control over IT changes. With its auto-discovery feature and dependency mapping, it helps organisations plan and implement changes efficiently while minimising disruption and risk.
Device42 ITSM Software

Device42 Pros

  1. Comprehensive: Device42 offers a comprehensive set of IT change management features.
  2. Auto-discovery: Its auto-discovery feature helps in identifying and tracking all IT assets, which is crucial for effective change management.
  3. Integration: The software integrates smoothly with other enterprise systems, facilitating a holistic approach to change management.
  4. Scalability: Device42 can effectively scale to manage changes of different sizes and complexities.
  5. Efficiency: It includes automation capabilities, which streamline the change process.
  6. User-friendliness: The platform provides an intuitive interface that simplifies the management of IT changes.

Device42 Cons

  1. Cost: The cost of Device42 may be prohibitive for smaller businesses.
  2. Complexity: Some users may find the initial setup and configuration challenging.
  3. Performance: There may be occasional slowdowns during high-traffic periods.
  4. Customisation: Advanced customisations may require specific technical skills.
  5. Mobile: The mobile application might not include all the features available in the desktop version.
  6. Support: Some users have reported that the response time from customer support could be improved.
Company Ownership: Privately held.
Headquarters: USA
R&D and Technical Support: West Haven, Connecticut (USA)

Additional Resources

Pricing not available. Must speak with partner reseller or sales organisation.
Device42 ITSM Software Reviews

What are important features to look for in IT Change Enablement software?

When looking to buy an IT Change Enablement software solution, especially one based in the cloud, there are several important features you should look for. Here are the top 15 IT Change Management features:
  1. Change Planning: IT change management software provides comprehensive capabilities for planning and managing changes. This includes effectively tracking change requests, conducting thorough impact analysis on interconnected systems, assessing risks, and formulating well-defined implementation plans.
  2. Impact Assessment: A crucial feature of IT change management software is its ability to assess the potential impact of proposed changes on various systems and processes. It empowers users to evaluate the effects based on specific business rules and parameters.
  3. Approval and Rejection Processes: Streamlining the change management process, the software offers automated approval and rejection workflows, ensuring proper documentation, audit trails, and improved visibility into change statuses. This facilitates efficient review and decision-making before implementing changes into production environments.
  4. Tracking and Reporting: Organisations can leverage the software's robust tracking and reporting capabilities to generate comprehensive reports encompassing all changes made within the system over time. This invaluable insight allows for effective evaluation of the change management process's efficacy, identification of successful areas, and potential areas for improvement.
  5. Risk Management: IT change management software equips businesses with powerful risk analysis tools to monitor, analyze, and track risks associated with proposed changes. By monitoring key performance indicators (KPIs) and activity trends, organisations can proactively address potential risks and mitigate adverse impacts.
  6. Change Approval Workflow: With the ability to create and automate customisable approval workflows, IT change management software ensures changes undergo appropriate review and approval processes. This feature promotes collaboration, accountability, and adherence to established change management protocols.
  7. Change Prioritisation: An important feature in IT change management software is the capability to prioritise changes based on their impact, urgency, and business value. This enables organisations to allocate resources effectively and address critical changes promptly, minimising disruptions and maximising efficiency.
  8. Automated Notifications: IT change management software offers automated notification functionalities, ensuring seamless communication and keeping all stakeholders informed about changes throughout the entire change process. This feature enhances collaboration and facilitates timely decision-making.
  9. Change Calendar: The inclusion of a centralised change calendar provides stakeholders with a consolidated view of scheduled changes. This enables easy identification of upcoming changes, avoidance of conflicts, and efficient planning of activities.
  10. Change Conflict Management: IT change management software incorporates features to identify and resolve conflicts that may arise between different changes or change requests. By promoting effective coordination and resolution, organisations can minimise conflicts and ensure smooth change implementation.
  11. Change Documentation: The software includes a dedicated repository for storing relevant information and documentation associated with changes. This ensures easy access, reference, and compliance with documentation requirements for future audits and investigations.
  12. Change Rollback: IT change management software provides the ability to rollback changes if any issues or unexpected impacts occur during or after implementation. This feature acts as a safety net, allowing organisations to revert to the previous state and minimise disruptions in critical systems.
  13. Change Performance Analytics: Analytics capabilities within IT change management software enable organisations to gain insights into the performance and efficiency of their change management processes. By identifying bottlenecks and measuring success metrics, businesses can continually improve their change management practises.
  14. Change Communication: Effective communication and collaboration are facilitated by the software, providing a dedicated platform for discussions, notifications, and updates related to specific changes. This fosters transparency, cooperation, and shared understanding among teams involved in the change management process.
  15. Change Automation: IT change management software offers automation capabilities for routine and repetitive change tasks. This streamlines the change process, reduces manual effort, and ensures consistent and accurate execution of tasks such as configuration updates or system restarts.
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