Creating, Approving, Implementing, and Closing RFCs
Take a tour of the standalone eChangeManager workflow and notifications.
Reporting on RFCs
Customising RFC Layout
Hosted ITIL & SOX Compliant IT Change Management Software Integration with Help Desk
RFC Integration with Help Desk-Giva eChangeManager & eHelpDesk
Creating a ticket and attaching an eChangeManager RFC is easy and quick. In the first screen below, you will see that the help desk simply creates a service request stating that the problem occurred after the installation of the new IP telephone system. See the subject field below.
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