Giva's robust, fast and painless reporting helps make higher quality decision-making. Giva Reports feature full colour, high contrast charts and graphs that allow for more graphically-driven data presentation to better understand relationships between all the data. Reporting analytics allow you to reduce high volume of calls and increase customer satisfaction with data-driven decision making.
Pull reports easily with "Easy Three-Click Reporting Analytics"™
Giva introduces you to our "Easy Three-Click Reporting Analytics"™ to help monitor your performance and embrace data-driven decision making. Giva reporting analytics is extremely easy to use and does not require a company "report genius". Metrics, business analytics and key performance indicators (KPIs) allow leaders to reduce high volumes of calls by identifying emerging problems, issues, trends and patterns so that systemic changes can be made. These reports can be printed with outstanding quality right from any browser, or downloaded to a CSV or colour PDF file.
Monitor trends over time to decrease a high volume of calls
Giva's reporting quickly measures team productivity, responsiveness and customer satisfaction resulting in faster and higher quality data driven decision-making. Giva reports help teams focus on increasing first contact resolution, increasing customer satisfaction, decreasing call volume with root cause analysis, and exceeding service level agreements (SLAs), all which will help reduce the high volume of calls that many organisations experience.
Staff performance reports for fair evaluations
Provide analytics reporting and deep insights to better lead your organisation and manage all the important aspects of employee performance. You'll be able to better motivate and reward your people based upon objective data that can be shared. These reports can also be used as a basis for annual performance evaluations or included as attachments. This can help you make data driven decisions on promotions. It can also inspire some healthy competition on your teams as great people want to shine and know that there is a fair analytics reporting evaluation system in place.
Build, run and share reporting analytics
Giva makes it very easy to quickly build, run and share reporting analytics. Leaders can also measure differences in performance between individuals and teams with data driven objectivity.
Each "Easy Three-Click Reporting Analytics"™ template allows you to quickly build and pull reports that are completely customised. These templates can be used to build, save and share multiple copies of the report with different filters and are especially helpful in a high volume call centre.
Reporting analytics can be quickly exported as a CSV or PDF file and emailed
When you pull reports with Giva, they are real-time reports and can be generated within seconds, even with very high volumes of complex data sets. This allows managers to instantly identify emerging trends and patterns to facilitate better data-driven decision making. The reports are a visual representation of data with drill-down capability.
Any custom reports created from the "Easy Three-Click Reporting Analytics"™ templates can be saved in the "My Saved Reports" section. Unique report naming supports using your organisation's naming conventions or names that are meaningful to you.