Giva's "No Fine Print" Guarantee

Use Giva for 60 days, and if you don't experience all of these benefits, we will refund your money:
  • Reduced case/call volume
  • Reduced initial call time and increased first call resolution rates
  • Increased customer satisfaction
https://
.giva.net

Help Desk in the Cloud

eHelpDesk Help Desk Software Dashboard
American Musieum of Natural History
Radiology Partners
San Jacinto College
Century 21
Sante Community Physicians
Schulte Roth & Zabel
MedCentris
Springstone
Catholic Charities Broome County
Convergint
Seasons Retirement Communities
OpenSky

Benefits Giva Delivers:

Customer Satisfaction Ratings
  • Gain key insights about customers to help increase customer satisfaction.
  • Determine the root cause of "why" customers are calling.
Root Cause Report
Real-time Metrics Dashboard
  • Get real-time actionable charts and metrics from the Dashboard.
  • Giva works based on your workflow and the way you work.
Administration
Self-Service Portal Create Ticket
  • Your employees and customers can use the intuitive Self-Help Portal at no additional cost.
  • You get an intuitive experience with little training required.
Home Page
Dashboard Ticket Charts
  • Identify issues that require immediate attention.
  • Access Giva anywhere – mobile, tablet, desktop.
Access Giva on mobile, tablet, desktop
 
The Giva Difference
MetroHealth System
"Giva has implemented their dashboards, workflows, administration and reports in an intuitive way, similar to the Apple MAC design."
- Mike Norman, Senior Manager at MetroHealth

World-Class Features

  • Excellent reporting for actionable information
  • HIPAA privacy & security
  • Service level agreements & case escalation
  • Intuitive & easy-to-customize & use
  • Dashboards for real-time monitoring
  • Self-help portal to reduce calls
 
Giva Service Management Suite
Giva is HIPAA Compliant
Learn More

 

  • Giva makes HIPAA compliance very easy for our customers since the data center, hardware and software infrastructure of Giva's cloud help desk software meet the very strict HIPAA compliance regulations.
  • Giva uses HIPAA-compliant data encryption to ensure that all PHI data in hospital and healthcare electronic health and medical records is secure.
  • Giva's HIPAA-compliant backup strategy creates regular backups on a daily and weekly basis to enable the ability to quickly restore data from encrypted backups, if needed.
  • Giva's HIPAA-compliant security approach uses a comprehensive, multi-tiered security strategy to protect PHI in electronic health and medical records combined with a multi-tenant infrastructure to manage costs for our customers.
  • A security-first approach means that a regular assessment of application vulnerabilities is a key part of providing the highest levels of data security for PHI from electronic health and medical records. Proper log management is utilized for anomaly detection and forensic analysis.
  • Giva's HIPAA-compliant security policies go beyond basic data center compliance and encompass how technology, people and process come together to drive outcomes to protect PHI in electronic health and medical records.
  • All processes are validated against a rigorous set of controls by an independent team of CPA auditors. The annual SSAE 16 SOC 2 Type 2 compliance reports is issued and shared with all Giva customers upon request. Skilled HIPAA-certified engineers available 24/7/365.

 

 

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Service Requests
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Reports
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