IT Service Management (ITSM) Software in the Cloud
Launched in 1999, Giva consistently earns 4.9 out of 5 stars from independent customer reviews of our intuitive cloud ITSM solution.
Find out why Giva is among the top ITSM software solutions. Speak to one of our relationship managers today, or take a self-guided tour. Giva offers a 30-day free ITSM software trial, so you can get hands-on experience.
IT Service Management Incident Creation, Simplified
Easy, Robust, Real-Time Reports
Quick Setup
Why Giva for Your IT Service Management Software?
Giva follows the latest industry-leading ITIL® best practises including ITIL v4. ITIL is a best-practise framework or set of best practises that guide ITSM.
Giva allows you to start quickly with Service Desk Management and then move to: Service Level Management, Incident Management, Problem Management, Knowledge Management, Change Enablement/Management, etc. Giva has an intuitive design: Low training costs & start-up time. No coding, programming or consultants required.
You'll be up and running in days, and your IT Service Management team can be trained in hours on our intuitive and friendly interface. Giva provides video tutorials, self paced tours, quick start guides & FAQs.
Our reports and dashboards are not only visually appealing, but they're easy to understand. Giva has the best real-time custom reporting & KPIs: Full colour charts & graphs. You can create, save, share and schedule delivery of standard & custom reports.
Internet connections make everything vulnerable to cyberattacks, data breaches, malware, etc. We use strong encryption and HIPAA-compliant hardened and secure infrastructure to protect your PHI and other private data. Giva also has a SSAE 18 SCO II Type 2 certification, and we support native Multi-factor Authentication (MFA).
Our web-based IT Service Management programs eliminate the need for software downloads, installations and hardware configurations. 100% cloud based; only a standard web browser is required.
Giva follows the latest industry-leading ITIL® best practises including ITIL v4. ITIL is a best-practise framework or set of best practises that guide ITSM.
Giva allows you to start quickly with Service Desk Management and then move to: Service Level Management, Incident Management, Problem Management, Knowledge Management, Change Enablement/Management, etc. Giva has an intuitive design: Low training costs & start-up time. No coding, programming or consultants required.
You'll be up and running in days, and your IT Service Management team can be trained in hours on our intuitive and friendly interface. Giva provides video tutorials, self paced tours, quick start guides & FAQs.
Our reports and dashboards are not only visually appealing, but they're easy to understand. Giva has the best real-time custom reporting & KPIs: Full colour charts & graphs. You can create, save, share and schedule delivery of standard & custom reports.
Internet connections make everything vulnerable to cyberattacks, data breaches, malware, etc. We use strong encryption and HIPAA-compliant hardened and secure infrastructure to protect your PHI and other private data. Giva also has a SSAE 18 SCO II Type 2 certification, and we support native Multi-factor Authentication (MFA).
Our web-based IT Service Management programs eliminate the need for software downloads, installations and hardware configurations. 100% cloud based; only a standard web browser is required.
Giva Online ITSM Software is HIPAA/HITECH Compliant for Maximum Security
Whether you're in the healthcare industry or not, HIPAA-level security and compliance matters. You want a ITSM platform that meets or exceeds the U.S. government's highest standards for protecting your customers' privacy and personal information.
Security-first approach
We perform regular vulnerability scanning and assessments, log management, anomaly detection and forensic analysis on our full suite of ITSM solutions.
HIPAA/HITECH compliance simplified
Giva's ITSM software meets the strictest compliance requirements of the Health Insurance Portability and Accountability Act (HIPAA) and the HITECH Act.
Multi-tier encryption
Giva's HIPAA-compliant data encryption ensures all protected health information (PHI), electronic health and medical records are secure.
HIPAA-compliant backups
Daily and weekly backups enable quick data restoration from encrypted backups when needed.
Multi-level PHI and EHR encryption
Giva's hosted IT Service Management solutions use a multi-tiered security strategy to protect personal records.
Third-party audits
All Giva's data centre infrastructure and processes are validated against a rigorous set of controls by third-party CPA auditors.
Complete transparency
Giva's provides an annual SSAE 18 SOC 2 Type 2 compliance report.
Cloud-Based IT Service Management Dashboard & Features
Giva's IT Service Management systems significantly lower operational costs, increase agents' productivity, and improve end user satisfaction.
Service Catalogue self-service portal
Provide end users round-the-clock access to resources, so they can resolve their own issues before contacting your agents.
Knowledge Management
Stop reinventing the wheel with a searchable knowledge base. Leverage valuable service desk resolutions previously created to resolve similar tickets.
Multiple IT service desk instances/configurations
Customise Giva for any department or subsidiary organisation and deliver real-time agent and team analytics to help improve performance.
Tsunami Incidents™
Giva's ITSM tool links related tickets, especially during emergency events. The Red, Yellow, Green Warning System keeps focus on the top priorities.
Automate and schedule tasks and service request workflows
Automatically open service requests on a scheduled and recurring basis. Automate escalation and closure of incidents and service requests.
An ITIL-compliant help desk and customer service solution that helped PCTS deliver extraordinary service to mission-critical operating and emergency rooms nationwide
Multiple service desks for its internal IT help desk and customer service organisations
One-week deployment for a geographically dispersed workforce
60 percent higher ROI than competing help desk software applications
Tools to maintain an 80 percent first call resolution rate
An 85 percent increase in attorney satisfaction with IT support and the ability to maintain a 4.9 customers satisfaction rating from attorneys out of possible 5.0