Entering Time in a Ticket
Learn how to track time worked on a ticket
Introduction
Giva's ticketing system includes a feature for tracking time worked on a ticket. This is essential for maintaining accurate records of the effort and time spent on resolving issues. Whether you are creating a new ticket or viewing an existing one, entering time worked is a straightforward process.
Entering Time Worked on a Ticket
- Locating the Entry Box: When you're creating or viewing a ticket, look for the "Time Worked" entry box located after the "Actions" section on the lower right side of the ticket interface.
- Understanding the Correct Formats: To ensure accurate entry, mouse over the information icon near the "Time Worked" box. This will display the correct formats for entering time.
- Recording Time: Enter the amount of time you've worked on the ticket in the specified format.
- Saving the Entry: After entering the time, click "Save" to save your entry. This action will record the time worked as part of the ticket's information.
Viewing and Editing Time Worked Entries
- Accessing Past Entries: To view or edit previously entered time, go back to the "Actions" section and click the "View time worked" link. This opens a window where you can see all time entries made on the ticket.
- Editing or Deleting Entries: Within this window, you can modify or delete any time-worked entries. This is useful for correcting errors or updating the time spent on a ticket.
- Immediate Save Feature: After making changes, click "Save" within this window. This instantly updates the information, so it’s not necessary to click Save again on the main ticket page.
- Confirming Changes: To confirm your changes have been saved, you can click the “View time worked” link again to review the updated entries.