Behavioural Health & Substance Abuse Organisation Customer Support

Quickly Create a HIPAA-Compliant Healthcare Service Centre for Patients and Providers

Provide the best in behavioural health services by streamlining customer service, operational and administrative tasks, allowing your caregivers and patients to focus on wellness and recovery. Mental health includes our emotional, psychological, and social well-being. It affects how we think, feel, and act. It also helps determine how we handle stress, relate to others, and make choices. Mental health is important at every stage of life, from childhood and adolescence through adulthood.
Giva's HIPAA-compliant cloud customer support solution can help any behavioural health and substance abuse organisation. Giva can help your clients, family members, organisations, and individuals on the journey to rehabilitation and recovery. Behavioural health promotes wellness, recovery and resilience in your community. Our tools can assist your team answer questions about behavioural health, alcohol and drug services, and crisis situations.
Giva can provide HIPAA-compliant customer service/support and operational software that helps track and manage:
  • Crisis Services
  • Consumer Information such as Access & Referral
  • Patients' Rights & Grievances
  • Children & Youth Behavioural Health
  • Adult Behavioural Health
  • Mental Health Services
  • Prevention & Early Intervention
  • Substances Use Disorder & Recovery Services
  • Opioids Information
  • Suicide Prevention
  • Eating Disorders
  • Triage & Engagement Services
  • Veterans Services
Customer Service Software Dashboard
Intuitive Dashboard
Customer Service Software Dashboard
Ticket Creation Made Simple
Customer Service Software Dashboard
Robust, Fast & Painless Reports
Customer Service Software Dashboard
Set Up Quickly
Giva is cloud based and can assist your team with these operational details:
  • Onboarding and offboarding from services or programs
  • Patient referrals
  • Care coordination across services
  • Billing questions
  • Patient accounts and update request
  • Patient forms
  • Consents and withdrawals
  • Compliance audits
In addition, Giva:
  • Captures knowledge as it is created so that you and your teams can provide accurate and consistent answers to patient or caregiver questions.
  • Easily monitors activity using real-time Reports and Dashboards so decision makers can take action and coordinate resources using metrics.
  • Provides healthcare partners access to a cloud storage system so information sharing is real-time and secure.
  • Provides access to a HIPAA-compliant Self-Service portal to view results and provide information.
  • Deploys in hours, training only takes 1 hour.
  • An intuitive and easy-to-use user experience for patients and service providers.
American Musieum of Natural History
Radiology Partners
San Jacinto College
Century 21
Sante Community Physicians
Schulte Roth & Zabel
MedCentris
Springstone
Catholic Charities Broome County
Convergint
Seasons Retirement Communities
OpenSky

Client Success

EDIMS
"Giva is easy to learn, quickly create cases and it's very affordable. The reporting and dashboards are better than any other product. Giva is an extraordinary value and our customers are very happy!"
- Chris Jerry, Customer Support Center Manager, EDIMS
  • 30% increase in productivity by using Giva dashboards and reports
  • Eliminated 24 hours/month of work to prepare reports
  • 50% decrease in time required to open cases
  • 50% easier to navigate and search Giva

Problems Giva Solves

  • Agents "reinventing the wheel" with each new call
  • Customers opening unnecessary tickets
  • Agents feeling disorganised and overwhelmed
  • Too many tickets with no priority
  • Long resolution times
  • No way to measure customer satisfaction and how Agents are performing

Rich Dashboard with colorful charts/metrics

Real-time monitoring of all activity so every customer request is addressed without exception. Nothing is ever overlooked.

Customer service software dashboard

Features & Benefits

Robust, fast, and painless reporting for higher-quality decision making.
Quickly measure customer satisfaction, responsiveness and team productivity.
Deploy in days, train in 1 hour.
The Apple MAC of customer service. Intuitive and easy to use.
Focus, prioritise and address the most urgent matters.
Service level agreements with respond and resolve goals can be applied to cases and tracked on dashboards and reports.
All conversations in one place — Email, Call, Chat.
Conversations are centralised and easily shared with all Agents.
Automated rules and workflows.
Agent productivity is increased by eliminating manual tasks.
Branded self-service portal and knowledge base.
Reduce calls and provide 24 x 7 support at no cost.

Giva is HIPAA Compliant

  • Giva makes HIPAA compliance very easy for our customers since the data centre, hardware and software infrastructure of Giva's cloud help desk software meet the very strict HIPAA compliance regulations.
  • Giva uses HIPAA-compliant data encryption to ensure that all PHI data in hospital and healthcare electronic health and medical records is secure.
  • Giva's HIPAA-compliant backup strategy creates regular backups on a daily and weekly basis to enable the ability to quickly restore data from encrypted backups, if needed.
  • Giva's HIPAA-compliant security approach uses a comprehensive, multi-tiered security strategy to protect PHI in electronic health and medical records combined with a multi-tenant infrastructure to manage costs for our customers.
  • A security-first approach means that a regular assessment of application vulnerabilities is a key part of providing the highest levels of data security for PHI from electronic health and medical records. Proper log management is utilised for anomaly detection and forensic analysis.
  • Giva's HIPAA-compliant security policies go beyond basic data centre compliance and encompass how technology, people and process come together to drive outcomes to protect PHI in electronic health and medical records.
  • All processes are validated against a rigorous set of controls by an independent team of CPA auditors. The annual SSAE 18 SOC 2 Type 2 compliance reports is issued and shared with all Giva customers upon request. Skilled HIPAA-certified engineers available 24/7/365.

Access Giva Anywhere — Mobile, Tablet, & Desktop

You get an intuitive experience with little training required.