Behavioural Health & Substance Abuse Organisation Customer Support
Quickly Create a HIPAA-Compliant Healthcare Service Centre for Patients and Providers
Provide the best in behavioural health services by streamlining customer service, operational and administrative tasks, allowing your caregivers and patients to focus on wellness and recovery. Mental health includes our emotional, psychological, and social well-being. It affects how we think, feel, and act. It also helps determine how we handle stress, relate to others, and make choices. Mental health is important at every stage of life, from childhood and adolescence through adulthood.
Giva's HIPAA-compliant cloud customer support solution can help any behavioural health and substance abuse organisation. Giva can help your clients, family members, organisations, and individuals on the journey to rehabilitation and recovery. Behavioural health promotes wellness, recovery and resilience in your community. Our tools can assist your team answer questions about behavioural health, alcohol and drug services, and crisis situations.
Giva can provide HIPAA-compliant customer service/support and operational software that helps track and manage:
Consumer Information such as Access & Referral
Patients' Rights & Grievances
Children & Youth Behavioural Health
Adult Behavioural Health
Mental Health Services
Prevention & Early Intervention
Substances Use Disorder & Recovery Services
Triage & Engagement Services
Ticket Creation Made Simple
Robust, Fast & Painless Reports
Set Up Quickly
Giva is cloud based and can assist your team with these operational details:
Onboarding and offboarding from services or programs
Care coordination across services
Patient accounts and update request
Consents and withdrawals
In addition, Giva:
Captures knowledge as it is created so that you and your teams can provide accurate and consistent answers to patient or caregiver questions.
Easily monitors activity using real-time Reports and Dashboards so decision makers can take action and coordinate resources using metrics.
Provides healthcare partners access to a cloud storage system so information sharing is real-time and secure.
Provides access to a HIPAA-compliant Self-Service portal to view results and provide information.
Deploys in hours, training only takes 1 hour.
An intuitive and easy-to-use user experience for patients and service providers.
Giva makes HIPAA compliance very easy for our customers since the data centre, hardware and software infrastructure of Giva's cloud help desk software meet the very strict HIPAA compliance regulations.
Giva uses HIPAA-compliant data encryption to ensure that all PHI data in hospital and healthcare electronic health and medical records is secure.
Giva's HIPAA-compliant backup strategy creates regular backups on a daily and weekly basis to enable the ability to quickly restore data from encrypted backups, if needed.
Giva's HIPAA-compliant security approach uses a comprehensive, multi-tiered security strategy to protect PHI in electronic health and medical records combined with a multi-tenant infrastructure to manage costs for our customers.
A security-first approach means that a regular assessment of application vulnerabilities is a key part of providing the highest levels of data security for PHI from electronic health and medical records. Proper log management is utilised for anomaly detection and forensic analysis.
Giva's HIPAA-compliant security policies go beyond basic data centre compliance and encompass how technology, people and process come together to drive outcomes to protect PHI in electronic health and medical records.
All processes are validated against a rigorous set of controls by an independent team of CPA auditors. The annual SSAE 18 SOC 2 Type 2 compliance reports is issued and shared with all Giva customers upon request. Skilled HIPAA-certified engineers available 24/7/365.
Access Giva Anywhere — Mobile, Tablet, & Desktop
You get an intuitive experience with little training required.