IT Solutions for Healthcare

Learn more about Giva's IT Service Management, IT Help Desk and Customer Service and the benefits to hospitals, hospital networks, clinics and other healthcare organisations.

  • Fast deployment: Cloud-based solution up and running in a matter of days
  • Train in 1 hour: Train your staff in an hour
  • Data-driven decision-making: Robust, fast & painless reporting
  • Highly customisable: No programming or consultants

How Giva Works in Healthcare

What problems does Giva solve for hospitals, hospital networks, clinics, practitioners and groups, healthcare software vendors, suppliers and service providers?

Giva helps hospitals, physician practises, clinics, laboratories, and medical vendors deliver HIPAA-compliant patient centred services efficiently, safely, and securely. Our help desk, IT service management and patient service cloud solutions are powerful tools for technology people and are also easy to learn and use by hospital and healthcare clinicians. Giva helps hospitals, clinics and other healthcare organisation support current and new technologies and emerging patient trends.
Improve patient experience with better IT & clinical collaboration
Giva can easily integrate with EHRs or other hospital software applications so that the IT organisation can be more responsive to clinicians who can then better serve patients. Clinical practitioners can create cases within any hospital software application. Creating a case within an applications where there is a problem helps facilitate fast understanding and information sharing between clinical and IT people resulting in faster resolutions and better patient care.
Benefits for healthcare organisations & patients
Hospitals, clinics, practitioners, and groups of all sizes use Giva's HIPAA-compliant offerings for internal Information Technology and patient service/support functions. Giva increases automation, decreases labour costs, increases transparency and security/compliance, measures performance and accountability using reports and real-time dashboards. The net results are that clinicians have more time to spend with patients and deliver better healthcare.
Giva decreases support costs
Giva's customers also include specialists in healthcare, such as radiology groups, assisted living facilities, addiction treatment centres, EHR management providers, MSOs, and billing, coding, and revenue cycle management firms. Giva increases efficiency and decreases support costs for hospitals and hospital networks, clinics and laboratories, private practises and medical groups, and specialty practises.
New healthcare technologies improve patient outcomes
Healthcare organisation want to continue to improve patient experiences in new areas. Telehealth was once a small part of healthcare, but now is growing due in part to the Covid-19 pandemic and changing state laws to encourage it.
Once it was science fiction, but today robotic surgical devices can be used to perform surgeries remotely over the Internet. These complex hardware and software telemedicine applications require very fast networks with low latency.
Artificial intelligence (AI) has already been deployed in radiology and has many promising applications in diagnosis of almost every area of providing healthcare.
Improve patient access & engagement
The Internet has empowered patients to research their conditions and they also want to be connected to their care providers. They want the speed and convenience with 24x7 access to their medical records, appointments, comparison shop for major procedures, etc. This creates more complexity for hospitals and healthcare vendors and increased security risks as protected health information (PHI) must be maintained securely with HIPAA compliance.
New opportunities and challenges
With all these new technologies many healthcare organisations are overwhelmed. Competitive forces require them to support new technology as well as the demands from more educated and savvy patients.

Customer Success