Customer Escalations - Why You Should Reward Customers Who Complain
Be prepared for those rare escalation cases that are critical
Customer escalations not only signify a dangerously dissatisfied customer, but they can also put undue pressure on even the most organised customer service chain of command. As an irate customer works their way up the ranks, employees may be forced to deal with situations they are not trained for, which can result in the further mishandling of the customer in question.
How to avoid such a mess? Create a customer service department that is built to prevent customer escalations, but be prepared to use those rare escalation cases to improve your company.
- Be proactive.
- Create a strong first line of defense.
- Amaze and delight!
- Keep asking for more.
- Make it personal.
- Take advantage of a customer "crisis."
- After the Escalation: Keep the customers happy.
- Perform rigorous customer satisfaction surveys.
- Quote your customers.
- Woo them.
Additional Whitepapers
IT Help Desk Whitepapers
Download Whitepaper
Request Submitted
Your information has been successfully submitted!
Here is a direct download link to the whitepaper you requested.
This will also be emailed to you:
Please add the domain givainc.com as a trusted sender in your email program so you will receive the information just requested.
Share this whitepaper!
Our customers like to speak about their experiences with Giva. Please listen to them speak about their business results. Click on
https://www.giva.ae/case-study/.
https://www.giva.ae/case-study/.
Giva, Inc. is an industry expert and provider of Customer Service, Help Desk, Knowledge Management and Change Management software. When you need an expert, call us at +1.408.260.9000 between 6:00 AM and 5:00 PM Pacific Time Monday through Friday.
Submission Error
An error has occurred.
Our apologies, but an error has occurred. Please try again later.
Giva, Inc. is an industry expert and provider of Customer Service, Help Desk, Knowledge Management and Change Management software. When you need an expert, call us at +1.408.260.9000 between 6:00 AM and 5:00 PM Pacific Time Monday through Friday.
Products
Solutions
Features
Company
International
